Airport Station Manager - Lead Ops & Customer Service

Contour Covering Technology B.V.; Martinsburg (Blair County); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with 6% match

Paid sick leave

Job summary

Contour is seeking a Station Manager to lead and coordinate all airport operations at the assigned station, overseeing ticket counter, gate, baggage, and ramp functions to ensure safe, efficient, and customer-focused service.

You will supervise Cross-Utilized Airport Agents, maintain compliance with FAA, TSA, OSHA, EPA, and Company standards, manage irregular operations, and collaborate with Inflight Services and SOCC to uphold Contour’s safety and service commitments.

Qualifications

• High school diploma or GED required.
• Excellent leadership and communication skills.
• Experience in aviation or airport operations preferred.

Responsibilities

• Oversee day-to-day station operations, ensuring safety, regulatory compliance, and on-time performance.
• Lead, supervise, and support Cross-Utilized Airport Agents, including scheduling, training, coaching, and performance management.
• Interact with passengers, flight crews, ground handling staff, and vendors to ensure exceptional customer service.
• Perform ticket counter, gate, baggage, and ramp duties; manage check-in, re-booking, boarding, baggage handling, and special service requests.
• Conduct investigations of operational incidents and implement corrective actions.
• Respond to irregular operations and minimize customer disruption.
• Ensure compliance with FAA, TSA, OSHA, EPA, and Company standards.

Skills

Leadership

Communication

Problem-solving

Customer service

Microsoft Office 365

Education

High school diploma or GED

Tools

Microsoft Office 365

Excel

Word

Outlook

Job description

Contour is seeking a Station Manager to lead and coordinate all airport operations at the assigned station, overseeing ticket counter, gate, baggage, and ramp functions to ensure safe, efficient, and customer-focused service.

You will supervise Cross-Utilized Airport Agents, maintain compliance with FAA, TSA, OSHA, EPA, and Company standards, manage irregular operations, and collaborate with Inflight Services and SOCC to uphold Contour’s safety and service commitments.