Airport Station Manager — 24/7 Operations Lead

United Security Services, Inc.; Cleveland (OH); On-site; USD 58,000 - 62,000; Full time

Job summary

National Aviation Services, LLC seeks a Station Manager at Cleveland Hopkins International Airport. You will oversee on-site operations, staff, and client satisfaction, ensuring safety, compliance, and efficient service delivery in a dynamic airport environment.

The role requires leadership, strong communication, and ability to manage schedules, training, and budgets. You will collaborate with Directors, Client Management, and corporate teams to maintain high service standards and timely

Qualifications

• Minimum of three years of related management experience or equivalent education and experience.
• Strong analytical skills to interpret regulations and procedures.
• Excellent written and verbal communication to interact with stakeholders.
• Ability to manage a multi-person team and maintain high service levels.

Responsibilities

• Staff management of cleaners, leads, and supervisors; ensure proper staffing and onboarding.
• Oversee staff training, documentation, and compliance with safety requirements.
• Conduct annual performance evaluations and address responsibilities and safe work practices.
• Maintain clear communication with Directors, Client Management, and Corporate Staff.
• Manage daily schedules for on-site operations, including cleaning and maintenance tasks.
• Adhere to budget constraints and use financial reports for decision making.
• Ensure staff complete required Airport I.D. and licenses within three days of hire.
• Submit daily reports, timesheets, and task completion lists on time.
• Oversee inventory and orders for cleaning supplies and quarters; liaise with corporate and client.
• Enforce company policies, safety protocols, and security measures; maintain operational knowledge across activities.
• Perform daily quality audits using Springshot and address issues with HR for resolutions.
• Handle new service requests and staffing adjustments with profitability in mind.
• Oversee 24/7 operation management and respond to urgent operational needs.

Skills

Staff management

Training

Performance management

Communication

Leadership

Analytical skills

Problem solving

Education

Equivalent education and experience

Tools

Microsoft Office

ADP payroll processing

Job description

National Aviation Services, LLC seeks a Station Manager at Cleveland Hopkins International Airport. You will oversee on-site operations, staff, and client satisfaction, ensuring safety, compliance, and efficient service delivery in a dynamic airport environment.

The role requires leadership, strong communication, and ability to manage schedules, training, and budgets. You will collaborate with Directors, Client Management, and corporate teams to maintain high service standards and timely