Airport Starbucks Lead & Guest Service Ops Manager

Operators of diverse portfolio of restaurants; New York (NY); On-site; USD 68,000 - 83,000; Full time

Job summary

Villa Restaurant Group is hiring an Assistant General Manager for Starbucks at John F. Kennedy International Airport.

This hands-on leadership role requires developing a team, delivering exceptional guest service, and keeping airport operations running smoothly in a high-volume setting. You’ll support daily operations, lead shifts, assist with hiring and training, manage inventory and labor, and ensure food safety and security standards while maintaining a positive team culture across the

Qualifications

• 2+ years of supervisory or management experience in a coffee shop, restaurant, or high-volume food service setting.
• Starbucks experience strongly preferred.
• Strong communication, organization, and team leadership skills.
• Experience training employees and supporting daily operational goals.
• Availability to work early mornings, evenings, weekends, and holidays.
• Ability to meet airport badging and security requirements.

Responsibilities

• Support the General Manager with daily operations while maintaining Starbucks beverage, food, and service standards.
• Lead shifts and keep the team organized during peak travel periods.
• Assist with hiring, onboarding, training, scheduling, and employee coaching.
• Monitor inventory, ordering, cash handling, and labor to support business goals.
• Address guest concerns and resolve issues professionally.
• Maintain food safety, cleanliness, and airport security requirements.
• Create a positive workplace where team members feel supported and understand expectations.
• Oversee store operations in the General Manager's absence.

Skills

Communication

Organization

Team leadership

Job description

Villa Restaurant Group is hiring an Assistant General Manager for Starbucks at John F. Kennedy International Airport.

This hands-on leadership role requires developing a team, delivering exceptional guest service, and keeping airport operations running smoothly in a high-volume setting. You’ll support daily operations, lead shifts, assist with hiring and training, manage inventory and labor, and ensure food safety and security standards while maintaining a positive team culture across the