Airport Shuttle Driver

Palms Hospitality; Tampa (FL); On-site; USD 16,000 - 23,000; Full time

Job summary

Holiday Inn Tampa Westshore in Tampa, FL is seeking a Shuttle Driver to provide safe, timely transportation between the hotel and the airport, greeting guests and ensuring a positive first and last impression.

You will maintain vehicle cleanliness, perform basic safety checks, assist guests with luggage, and communicate with front desk for delays or special requests. A valid driver's license and clean driving record are required.

Qualifications

• Must have a valid driver’s license and a clean driving record.
• Strong customer service and communication skills are essential.
• Ability to lift luggage (typically 25–50 lbs) and assist guests.
• Familiarity with local roads, airport terminals, and traffic patterns.
• Professional, courteous, and reliable demeanor; hospitality mindset.
• Experience operating vans, minibuses, or similar vehicles is preferred.

Responsibilities

• Transport guests safely to and from the airport or designated locations, following routes and schedules.
• Provide excellent customer service, greet guests, assist with luggage, and answer questions about hotel services or local area.
• Maintain vehicle cleanliness and ensure shuttle is presentable and stocked.
• Perform pre-trip and post-trip inspections and report any issues.
• Adhere to traffic laws, hotel policies, and airport regulations.
• Monitor flight schedules and adjust pickups to ensure timely service.
• Communicate with front desk/management about guest needs or delays.
• Assist guests with mobility needs and loading assistive devices if required.
• Document mileage, fuel usage, and trip logs as required.

Skills

Valid driver's license

Clean driving record

Customer service

Communication

Lifting luggage 25-50 lbs

Local area knowledge

Vehicle operation

Professional demeanor

Hospitality mindset

High school diploma (preferred)

Prior driving experience

Hospitality/guest services experience

Education

High school diploma or equivalent

Job description

Holiday Inn Tampa Westshore Tampa, FL Full-Time From $14/hr

The Hotel Shuttle Driver serves as a guest-facing ambassador for the property, providing safe, timely, and courteous transportation between the hotel and airport. This role blends professional driving skills with strong customer service, ensuring guests begin and end their stay with a positive impression.

Key Responsibilities

• Transport guests safely to and from the airport or designated locations, following assigned routes and schedules.
• Provide exceptional customer service, greeting guests, assisting with luggage, and answering questions about hotel services or local area.
• Maintain vehicle cleanliness, ensuring the shuttle is presentable, sanitized, and stocked with necessary supplies.
• Perform pre-trip and post-trip inspections, reporting any mechanical issues or safety concerns.
• Adhere to all traffic laws, hotel policies, and airport commercial transportation regulations.
• Monitor flight schedules and adjust pickup/drop-off timing to ensure timely service.
• Communicate effectively with front desk, concierge, and management regarding guest needs, delays, or special requests.
• Assist guests with mobility needs, including loading wheelchairs or providing additional support.
• Document mileage, fuel usage, and trip logs as required by hotel operations.

Requirements

• Valid driver's license; clean driving record.
• Strong customer service and communication skills.
• Ability to lift luggage (typically 25-50 lbs.)
• Familiarity with local roads, airport terminals, and traffic patterns.
• Professional, courteous, and reliable demeanor.
• Ability to operate vans, minibuses, or similar commercial vehicles.
• Basic mechanical awareness for vehicle safety checks.
• Hospitality mindset - understanding that the driver is often the first and last point of guest contact.
• High school diploma or equivalent (preferred).
• Prior experience as a driver, courier, or customer service representative is beneficial.
• Experience in hospitality or guest services is a plus.