Airport Shuttle Concierge & Guest Services Driver

Bardessono; Irving (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

Dallas/Fort Worth Airport Marriott is seeking a bell attendant to warmly greet guests, assist with luggage, and safely shuttle guests to and from the airport. You will know the property well, handle requests quickly, and contribute to a positive guest experience.

Join a professional team in a fast-paced environment, with opportunities to upsell hotel services and ensure smooth operations for every arrival and departure.

Qualifications

• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.

Responsibilities

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit; provide excellent guest service.
• Carry baggage to the guest's room; tag and store luggage accurately and maintain records of incoming/outgoing luggage.
• Safely drive the hotel shuttle van.
• Know the hotel property, staff, services, and hours; give clear directions to facilities and local attractions.
• Suggest and sell the amenities of the hotel (restaurant, lounge, spa, etc).
• Respond to requests for bell services within 2 minutes.

Skills

Customer service

Teamwork

Communication

Job description

Dallas/Fort Worth Airport Marriott is seeking a bell attendant to warmly greet guests, assist with luggage, and safely shuttle guests to and from the airport. You will know the property well, handle requests quickly, and contribute to a positive guest experience.

Join a professional team in a fast-paced environment, with opportunities to upsell hotel services and ensure smooth operations for every arrival and departure.