Airport Shuttle Concierge

Pier House; Irving (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Dallas Fort Worth Airport Marriott, a premier hotel adjacent to DFW International Airport, is hiring a friendly Bellperson. You will greet guests, assist with luggage, and safely shuttle guests to and from the airport and hotel facilities.

Responsibilities include delivering excellent guest service, knowledge of hotel services, upselling amenities, and responding to requests within minutes. A valid state driver’s license, ability to lift 10–25 pounds, and willingness to work varied shifts

Qualifications

• Proven experience with strong customer service skills.
• Ability to handle guest complaints and/or concerns.
• Must be able to work varying schedules including nights, weekends, and holidays.
• Possess a valid state driver’s license and safe driving record.

Responsibilities

• Greet guests and hold doors, ensuring a welcoming first impression.
• Carry luggage to the guest's room and assist with transportation via shuttle as needed.
• Safely drive the hotel shuttle van and know hotel facilities and hours.
• Suggest and sell hotel amenities (restaurant, lounge, spa, etc.).
• Respond to bell service requests within minutes (2 minutes as target).

Skills

Customer service

Teamwork

Communication

High work ethic

Stress management

Job description

Dallas Fort Worth Airport Marriott, a premier hotel adjacent to DFW International Airport, is hiring a friendly Bellperson. You will greet guests, assist with luggage, and safely shuttle guests to and from the airport and hotel facilities.

Responsibilities include delivering excellent guest service, knowledge of hotel services, upselling amenities, and responding to requests within minutes. A valid state driver’s license, ability to lift 10–25 pounds, and willingness to work varied shifts