Shuttle Driver - Marriott DFW Airport

Mr C. Hotels; Irving (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Mr C. Hotels in Irving, TX invites applicants for a Full-time Bell/Guest Services role at the Dallas/Fort Worth area property.

You will greet guests, assist with luggage, drive the hotel shuttle, provide directions, and upsell amenities to enhance guest experiences. Key requirements include a strong customer-service mindset, a valid state driver’s license with a clean driving record, and flexibility to work nights, weekends, and holidays.

Qualifications

• Strong customer service skills and ability to handle guest complaints.
• Valid state drivers license and safe driving record.
• Willing to work nights, weekends, and holidays.
• Ability to drive the shuttle van and assist guests with luggage.
• Able to work in high-pressure environments.

Responsibilities

• Greet guests and provide excellent guest service.
• Carry luggage and assist with storage.
• Safely drive the hotel shuttle van.
• Provide directions and information about facilities and local attractions.
• Suggest and upsell hotel amenities.
• Respond to bell service requests within two minutes.

Skills

Customer service

Teamwork

Communication skills

Stress management

Job description

Touch down for a rewarding stay at Dallas/Fort Worth Airport Marriott, featuring elegant event and public spaces. Located next door to DFW International Airport, we provide complimentary shuttle service to and from the transportation hub for your convenience.

Job Description

What you will be doing

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

Requirements

What we are looking for

• Highwork ethic and self-initiative, ability to work in high pressure situations.
• Maybe required to work varying schedules to include nights, weekends, and holidays
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possessa valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
• Someonewho enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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