Airport Retail Specialist - Guest Experience

OTG Management, Inc.; Orlando (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

OTG Management, Inc. in Orlando (MCO) is seeking a Retail Associate to deliver exceptional guest experiences through friendly service, merchandising, and accurate transactions.

This role emphasizes strong product knowledge, attentiveness, and a welcoming attitude to travelers. Responsibilities include operating the POS, assisting guests, maintaining attractive displays, restocking, keeping shelves clean, and supporting barista and other retail tasks while upholding a neat, professional

Qualifications

• Must be at least 18 years old and fully conversational in English.
• Comfortable operating a cash register/POS system and company assets.
• Able to read labels and merchandising guides with attention to detail.
• Able to lift up to 35 pounds and stand for extended periods.

Responsibilities

• Greet guests quickly and professionally with a welcoming attitude.
• Process cash, credit card, voucher, and other transactions accurately.
• Educate guests on products, promotions, and offerings.
• Maintain product displays and assist with restocking merch.
• Execute merchandising plans and keep displays attractive and organized.
• Maintain a clean, sanitary, and safe environment; assist barista tasks as needed.

Skills

Customer service

Attention to detail

Teamwork

English fluency

Ability to lift 35 lb

Education

ServSafe Certification (or equivalent)

Tools

POS system

Job description

OTG Management, Inc. in Orlando (MCO) is seeking a Retail Associate to deliver exceptional guest experiences through friendly service, merchandising, and accurate transactions.

This role emphasizes strong product knowledge, attentiveness, and a welcoming attitude to travelers. Responsibilities include operating the POS, assisting guests, maintaining attractive displays, restocking, keeping shelves clean, and supporting barista and other retail tasks while upholding a neat, professional