Airport Retail Associate | Guest Service & Merchandising

OTG Management, Inc.; West Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

OTG Management, Inc. is seeking a Retail Associate to join our team at ORD. You will operate the POS system, assist guests with purchases, maintain displays, restock merchandise, and ensure a clean, engaging retail environment for travelers.

The role emphasizes hospitality, attention to detail, and a commitment to delivering an outstanding guest experience in a fast-paced airport setting. Training on product offerings and promotions will be provided.

Qualifications

• Must be at least 18 years old.
• Fully conversational in English.
• Comfortable operating cash point of sales system.

Responsibilities

• Greet guests quickly and professionally.
• Process cash, credit, voucher, and other approved transactions accurately.
• Educate guests on products and promotions.
• Maintain product displays and restock merchandise.
• Ensure product freshness and overall store cleanliness.
• Assist with barista and other retail support functions as required.
• Maintain knowledge of airport terminals and retail offerings to assist travelers.

Skills

Customer service

Merchandising

POS system

Inventory awareness

Tools

Cash register / POS hardware

Job description

OTG Management, Inc. is seeking a Retail Associate to join our team at ORD. You will operate the POS system, assist guests with purchases, maintain displays, restock merchandise, and ensure a clean, engaging retail environment for travelers.

The role emphasizes hospitality, attention to detail, and a commitment to delivering an outstanding guest experience in a fast-paced airport setting. Training on product offerings and promotions will be provided.