Retail Associate - OTG Management

O'Hare Concessions; Chicago (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee Discount

Job summary

On The Go (OTG) is hiring a Retail Associate in Chicago to operate the point-of-sale system, assist travelers with purchases, and maintain product displays. You will restock merchandise, ensure product freshness, and keep the retail area clean and inviting.

The role requires hospitality focus, attention to detail, and the ability to work varied shifts including nights and weekends. ServSafe certification is required within 30 days where applicable.

Qualifications

• Must be at least 18 years old.
• Fully conversational in English.
• Ability to operate cash register and process transactions accurately.

Responsibilities

• Greet guests and assist with purchases.
• Maintain attractive displays and restock merchandise.
• Process transactions and handle cash/credit responsibly.
• Educate guests on products and promotions.
• Keep the retail area clean and organized.

Skills

Customer service

Merchandising

Inventory management

Cash handling

Teamwork

Education

ServSafe Certification

Tools

POS system

Job description

Retail Associate - $21/hour

On the Go (OTG) has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America's busiest airports, we're fueled by a passion for creating exceptional guest experiences, made possible every day by our incredible Crewmembers. At OTG, people truly come first. We invest in our teams and foster growth in an exciting, fast-paced environment where everyone can shine. Our values of Care, Continuous Improvement, Quality, and Teamwork guide how we serve our guests and support one another every day.

Why This Job Is a Big Deal!

The Retail Associate plays a critical role in delivering the OTG guest experience by combining exceptional customer service with effective merchandising and inventory support. This position is responsible for operating the point-of-sale system, assisting guests with purchases, maintaining product displays, restocking merchandise, ensuring product freshness, keeping the retail environment clean, organized, and visually appealing. Success in this role requires a passion for hospitality, attention to detail, and a commitment to creating an outstanding experience for every traveler.

Responsibilities:

• Greet guests quickly, professionally, and with a welcoming attitude.
• Process cash, credit card, voucher, and other approved transactions accurately and efficiently while adhering to OTG cash-handling procedures.
• Educate guests on products, promotions, and offerings while making recommendations to enhance their experience.
• Maintain strong product knowledge and share product information with guests and fellow crewmembers.
• Bag purchases and assist guests with retail needs.
• Execute merchandising plans and maintain attractive, organized displays that support sales and the guest experience.
• Restock shelves, coolers, displays, and sales areas while monitoring inventory levels.
• Place appropriate orders to maintain expected merchandising standards.
• Rotate products to ensure freshness, minimize waste, and maximize product visibility.
• Maintain display items, shelving, and retail fixtures in a clean and orderly condition.
• Maintain a clean, sanitary, and safe environment by cleaning shelves, displays, workstations, floors, and guest areas.
• Assist with barista and other retail support functions as required.
• Maintain knowledge of airport terminals, dining concepts, and retail offerings to assist travelers with recommendations and information.
• Maintain a clean, neat, and professional appearance.
• Perform other duties as assigned.

Requirements:

• Must be at least 18 years of age.
• Fully conversational in English.
• Comfortable operating cash point of sales system and company assets responsibly.
• Ability to read labels, product information, and merchandising guides accurately.
• Strong attention to detail and organizational skills.
• Self-motivated and able to work independently while supporting a team environment.
• Ability to lift up to 35 pounds and push/pull merchandise carts.
• Ability to stand for extended periods and frequently walk, bend, stoop, kneel, and crouch.
• Must obtain ServSafe Certification (or equivalent) within 30 days of hire, where required.
• Must be available to work varied schedules, including nights, weekends, holidays, and inclement weather conditions.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee Discount