Airport Retail Shift Lead

Dufry Careers; Philadelphia (Philadelphia County); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Employee discounts

Employee assistance

Career growth

Referral program

Job summary

Avolta is seeking a Retail Shift Manager at Philadelphia International Airport to ensure consistent execution of operational standards during shifts. You will supervise retail associates, maintain readiness, and deliver exceptional customer experiences in line with company policies and brand standards.

The role requires at least 2 years in retail or customer service, 6 months supervisory experience, and proficiency with POS systems.

Qualifications

• Minimum 2 years of retail or customer service experience.
• At least 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment.
• Bachelor’s degree preferred but not required; equivalent experience accepted.
• Proficiency in POS systems and retail management software.
• Strong leadership and communication skills.
• Basic math and cash handling experience.

Responsibilities

• Execute opening, daily, and closing procedures in compliance with company policies and operational checklists.
• Supervise retail associates during assigned shifts, ensuring proper task execution and adherence to operational standards.
• Maintain store cleanliness, merchandise presentation, and visual appeal throughout the shift.
• Monitor equipment functionality and report maintenance needs promptly.
• Assign daily tasks to team members and ensure adequate coverage during shifts.
• Ensure compliance with labor regulations, including mandated breaks and meal periods.
• Serve as Manager on Duty (MOD) during assigned shifts, addressing escalated issues and ensuring operational readiness.
• Operate POS systems, process transactions, and maintain cash handling compliance and security protocols.
• Monitor inventory levels, assist with receiving merchandise, and report discrepancies or stock shortages to management.
• Ensure compliance with visual merchandising standards, planogram execution, seasonal resets, and promotional displays.
• Deliver exceptional customer service, resolve customer concerns using sound judgment, and motivate team members to meet service standards.
• Train associates on brand standards, operational procedures, and customer engagement techniques.
• Ensure compliance with all federal, state, and local safety and health standards; train staff on safety protocols.

Skills

Leadership

Customer service

Team supervision

Education

Bachelor’s degree preferred but not required; equivalent experience accepted

Tools

POS systems

Retail management software

Job description

Avolta is seeking a Retail Shift Manager at Philadelphia International Airport to ensure consistent execution of operational standards during shifts. You will supervise retail associates, maintain readiness, and deliver exceptional customer experiences in line with company policies and brand standards.

The role requires at least 2 years in retail or customer service, 6 months supervisory experience, and proficiency with POS systems.