Retail Shift Manager

Dufry Careers; Philadelphia (Philadelphia County); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Employee discounts

Employee assistance

Career growth

Referral program

Job summary

Avolta is seeking a Retail Shift Manager at Philadelphia International Airport to ensure consistent execution of operational standards during shifts. You will supervise retail associates, maintain readiness, and deliver exceptional customer experiences in line with company policies and brand standards.

The role requires at least 2 years in retail or customer service, 6 months supervisory experience, and proficiency with POS systems.

Qualifications

• Minimum 2 years of retail or customer service experience.
• At least 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment.
• Bachelor’s degree preferred but not required; equivalent experience accepted.
• Proficiency in POS systems and retail management software.
• Strong leadership and communication skills.
• Basic math and cash handling experience.

Responsibilities

• Execute opening, daily, and closing procedures in compliance with company policies and operational checklists.
• Supervise retail associates during assigned shifts, ensuring proper task execution and adherence to operational standards.
• Maintain store cleanliness, merchandise presentation, and visual appeal throughout the shift.
• Monitor equipment functionality and report maintenance needs promptly.
• Assign daily tasks to team members and ensure adequate coverage during shifts.
• Ensure compliance with labor regulations, including mandated breaks and meal periods.
• Serve as Manager on Duty (MOD) during assigned shifts, addressing escalated issues and ensuring operational readiness.
• Operate POS systems, process transactions, and maintain cash handling compliance and security protocols.
• Monitor inventory levels, assist with receiving merchandise, and report discrepancies or stock shortages to management.
• Ensure compliance with visual merchandising standards, planogram execution, seasonal resets, and promotional displays.
• Deliver exceptional customer service, resolve customer concerns using sound judgment, and motivate team members to meet service standards.
• Train associates on brand standards, operational procedures, and customer engagement techniques.
• Ensure compliance with all federal, state, and local safety and health standards; train staff on safety protocols.

Skills

Leadership

Customer service

Team supervision

Education

Bachelor’s degree preferred but not required; equivalent experience accepted

Tools

POS systems

Retail management software

Job description

Select how often (in days) to receive an alert:

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Advertised Compensation:$22.05to$24.81

Purpose

The Retail Shift Manager at Philadelphia International Airport, supports retail operations by ensuring consistent execution of operational standards during assigned shifts. This role supervises retail associates, maintains operational readiness, and delivers exceptional customer experiences through adherence to company policies, brand standards, and performance expectations.

Key Responsibilities

Execute opening, daily, and closing procedures in compliance with company policies and operational checklists.

Supervise retail associates during assigned shifts, ensuring proper task execution and adherence to operational standards.

Maintain store cleanliness, merchandise presentation, and visual appeal throughout the shift.

Monitor equipment functionality and report maintenance needs promptly.

Assign daily tasks to team members and ensure adequate coverage during shifts.

Ensure compliance with labor regulations, including mandated breaks and meal periods.

Serve as Manager on Duty (MOD) during assigned shifts, addressing escalated issues and ensuring operational readiness.

Operate POS systems, process transactions, and maintain cash handling compliance and security protocols.

Monitor inventory levels, assist with receiving merchandise, and report discrepancies or stock shortages to management.

Ensure compliance with visual merchandising standards, planogram execution, seasonal resets, and promotional displays.

Deliver exceptional customer service, resolve customer concerns using sound judgment, and motivate team members to meet service standards.

Train associates on brand standards, operational procedures, and customer engagement techniques.

Ensure compliance with all federal, state, and local safety and health standards; train staff on safety protocols.

Qualifications:

Education & Experience

Minimum 2 years of retail and/or customer service experience.

At least 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment.

Bachelor’s degree preferred but not required; equivalent experience accepted.

Technical Skills

Proficiency in POS systems and retail management software.

Basic math skills and cash handling experience.

Knowledge of visual merchandising principles, planogram execution, and inventory management.

Strong leadership and team supervision skills.

Excellent communication and problem-solving abilities.

Ability to maintain operational standards and deliver exceptional customer experiences.

Attention to detail and ability to work in a fast-paced environment.

Schedule & Reporting

Reports to the Store Manager or Retail Multi-Unit Manager.

Requires flexibility to work varied shifts, including opening, peak periods, and closing.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Screen readers cannot read the following searchable map.

To activate drag with keyboard, press Alt + Enter. Once in keyboard drag state, use the arrow keys to move the marker. To complete the drag, press the Enter key. To cancel, press Escape.