Airport Retail Shift Lead

Dufry Careers; Des Plaines (IL); On-site; USD 31,009 - 34,453; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous paid time off (vacation, flex

Holiday pay

Employee discounts across all brands

Employee assistance program

Training and career growth

Referral program – refer a friend and-

Job summary

Dufry Careers is seeking a Retail Shift Manager at Chicago O'Hare International Airport to support location management in delivering exceptional customer experiences. You will ensure operational readiness, staffing, and adherence to brand standards and procedures.

The role requires 2+ years in retail or customer service and at least 6 months in a supervisory capacity; experience with POS systems and retail software is preferred. This is an on-site position at the airport with varied shifts.

Qualifications

• Requires 2+ years of retail and/or customer service experience.
• Requires minimum of 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment.
• Book retail experience or active reading interest preferred.
• Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations.
• Experience with POS systems and retail management software.

Responsibilities

• Executes SOPs during assigned shifts, ensures brand standards, and coaches staff.
• Maintains clean, stocked, and visually appealing displays; monitors equipment and reports maintenance needs.
• Reviews timekeeping punches and monitors overtime to ensure compliance with labor laws.
• Assigns tasks to associates and ensures rest breaks and meals per labor regulations.
• Escalates performance concerns to leadership and provides guidance to improve performance.
• Operates POS systems and processes transaction voids, following cash handling policies.
• Monitors inventory levels, assists with merchandise receiving, and reports discrepancies to management.
• Trains staff on brand standards and visual merchandising; oversees planogram execution and seasonal displays.
• Delivers exceptional customer service and creates compelling displays for book products within brand guidelines.

Skills

Customer service

Supervisory experience

Retail operations

Communication skills

Tools

POS systems

Retail management software

Job description

Dufry Careers is seeking a Retail Shift Manager at Chicago O'Hare International Airport to support location management in delivering exceptional customer experiences. You will ensure operational readiness, staffing, and adherence to brand standards and procedures.

The role requires 2+ years in retail or customer service and at least 6 months in a supervisory capacity; experience with POS systems and retail software is preferred. This is an on-site position at the airport with varied shifts.