Airport Retail General Manager — Growth & Guest Experience

Socket.dev; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Paradies Lagardère is seeking a results-driven leader to manage a high-traffic retail environment at the airport. You will supervise merchandising execution, coach a diverse team, and partner with airport management to deliver outstanding guest experiences.

You will drive sales, ensure operational standards, and support company-wide goals. This role requires a hands-on leader with strong communication and a commitment to guest satisfaction.

Qualifications

• Bachelor's degree or high school diploma and equivalent experience.
• Minimum three years of leadership in merchandising, the service industry and/or operations environment.
• Ability to pass the Federal Background Check, Paradies Background Check, and applicable transportation requirements.

Responsibilities

• Ensure store merchandising standards are consistently executed per company guidelines.
• Train, motivate, and develop a professional team that can achieve sales goals and adhere to performance metrics.
• Monitor performance and provide ongoing coaching and counseling to staff.
• Build strong relationships with airport management, brand partners, and the Support Center Team.
• Perform HR functions including interviewing, scheduling, and performance reviews.
• Address performance issues in a timely manner and implement corrective actions as needed.
• Drive top-line sales and profitability.

Skills

Store leadership

Guest service

Merchandising

Team development

Cash handling

Communication

Education

Bachelor's degree or high school diploma and equivalent experience

Tools

Microsoft Office

Job description

Paradies Lagardère is seeking a results-driven leader to manage a high-traffic retail environment at the airport. You will supervise merchandising execution, coach a diverse team, and partner with airport management to deliver outstanding guest experiences.

You will drive sales, ensure operational standards, and support company-wide goals. This role requires a hands-on leader with strong communication and a commitment to guest satisfaction.