Airport Restaurant Shift Lead — Guest Experience

SSP Group; Indianapolis (IN); On-site; USD 21,000 - 25,000; Full time

Job summary

SSP Group is hiring a Shift Supervisor for restaurants located inside the Indianapolis Airport. You will greet guests, run shifts to SSP standards, and coach team members to hit daily goals.

The ideal candidate has at least 1 year in food & beverage, a high school diploma, and can pass a 10-year TSA background check; you will lead opening, ongoing, and closing tasks and support the team to deliver exceptional service.

Qualifications

• Greet guests courteously and uphold service standards.
• Run shifts according to SSP procedures and SOPs.
• Train new hires on operational standards and processes.

Responsibilities

• Greet guests in a courteous and friendly manner
• Run shifts according to SSP standards and operating procedures
• Train new hires on operational standards and processes
• Complete opening, on-going, and closing checklists as required
• Provide support, coaching and direction to team to deliver business goals
• Other duties as assigned.

Skills

Customer service

Guest greeting

Team coaching

Problem resolution

Education

High School Diploma or equivalent

Job description

SSP Group is hiring a Shift Supervisor for restaurants located inside the Indianapolis Airport. You will greet guests, run shifts to SSP standards, and coach team members to hit daily goals.

The ideal candidate has at least 1 year in food & beverage, a high school diploma, and can pass a 10-year TSA background check; you will lead opening, ongoing, and closing tasks and support the team to deliver exceptional service.