Airport Restaurant GM — Guest Experience & Growth Lead

Socket.dev; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

Paid time off

Employee meal program

Airport parking or RTD EcoPass

Growth opportunities

Job summary

Mission Yogurt, Inc. is seeking a General Manager to oversee Williams & Graham, located inside Denver International Airport.

The role focuses on delivering an exceptional guest experience, maintaining quality control, and managing personnel, sanitation, and inventory in a high-volume setting. The General Manager will lead staff, ensure safety and compliance, and drive fiscal performance while collaborating with the marketing and HR teams.

Qualifications

• Must have at least three years of full-service/quick-serve restaurant/retail management experience.
• Delivers superior food and beverage service and maximizes customer satisfaction.
• Upholds Mission Yogurt's core values: Loyalty, Innovation, Service, Communication, and Flexibility.
• Adheres to safety, sanitation, and cleanliness policies and practices.

Responsibilities

• Set objectives and targets for staff.
• Determine staff needs and prepare/approve schedules.
• Participate in hiring, onboarding, coaching, counseling, training & development of staff and managers.
• Set and monitor quality and service standards for staff.
• Be fluent in health department inspections.
• Communicate company policy, standards, and procedures to staff.
• Oversee the preparation and presentation of beverages and dishes to meet set standards.
• Interact with customers to develop loyalty and handle customer concerns.
• Monitor the cleanliness and hygiene of front‑of‑house areas and staff.
• Promote and practice compliance with fire, health, safety, and hygiene standards and regulations.
• Ensure adherence to cash management procedures.
• Responsible for daily fiscal management.
• Ensure adherence to stock control procedures; monitor and order supplies.
• Strong grasp of food cost, financials, and inventory control.
• Work with the marketing team to organize promotional activities.
• Maintain regular communication with restaurant staff and management through meetings and discussions.
• Work with Human Resources to address disciplinary issues with team members.

Skills

Restaurant management

Customer service

Staff development

Operations excellence

Job description

Mission Yogurt, Inc. is seeking a General Manager to oversee Williams & Graham, located inside Denver International Airport.

The role focuses on delivering an exceptional guest experience, maintaining quality control, and managing personnel, sanitation, and inventory in a high-volume setting. The General Manager will lead staff, ensure safety and compliance, and drive fiscal performance while collaborating with the marketing and HR teams.