Airport Rental Return Agent - Customer Service

Daniel K. Inouye International Airport (HNL); Honolulu (HI); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan (401k) with 5%

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility at Honolulu International Airport is seeking a full-time Return Agent to support the rental-car process at the Honolulu Airport location. This role offers a 40-hour work week with three schedule options to choose from.

Starting pay is $18.56 per hour, plus benefits including PTO, health, dental, vision, life insurance, 401(k) with match, and employee discounts. Join a team dedicated to friendly, efficient service and safety.

Qualifications

• Must be at least 18 years old.
• Valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Authorized to work in the United States and not require work sponsorship now or in the future.
• Able to work 40 hours per week based on business needs.

Responsibilities

• Greet all customers using prescribed dialogue as they arrive on the lot.
• Advise and review rental charges; provide an accurate receipt to the customer.
• Provide information regarding transportation to the airport terminal in a professional manner.
• Discreetly check vehicles for damage and direct customers to the counter for damage/loss reporting.
• Use proper statements to determine if the vehicle is being returned with a full tank of gas.
• Complete a service alert for any mechanical or body damage reported by customers.
• Identify vehicles on system hold and verify their movement to the proper lot location.
• Keep the lot organized for ease of access and traffic flow.
• Understand rental documents, fuel services, surcharges and optional coverages.

Job description

Enterprise Mobility at Honolulu International Airport is seeking a full-time Return Agent to support the rental-car process at the Honolulu Airport location. This role offers a 40-hour work week with three schedule options to choose from.

Starting pay is $18.56 per hour, plus benefits including PTO, health, dental, vision, life insurance, 401(k) with match, and employee discounts. Join a team dedicated to friendly, efficient service and safety.