Full Time Return Agent at Honolulu Airport

Alamo Rent A Car; Honolulu (HI); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Employee discount

401k with match

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility at Honolulu International Airport is seeking a Return Agent to greet customers, process returns accurately, and ensure smooth rental interactions.

The role requires a 40-hour work week with flexible schedules. Benefits include paid time off, health, dental and vision insurance, a 401(k) plan with match, life insurance, and training and development opportunities.

Join a team that prioritizes safety, customer service, and professional standards in a fast-paced travel environment.

Qualifications

• Must be at least 18 years old.
• Valid drivers license with up to 3 moving violations in 3 years.
• No drug or alcohol conviction on driving record in past 5 years.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Greet customers arriving at the lot using prescribed dialogue.
• Review rental charges and provide accurate receipts.
• Direct customers to the airport terminal and maintain courtesy.
• Inspect vehicles for damage and document issues for reports.
• Keep the lot organized for easy access and flow.

Skills

Age 18+

Valid drivers license

Clean record

Work authorization

Full-time schedule

Job description

Overview

Enterprise Mobility has 3 exciting opportunity for a full time Return Agent located at the Honolulu international Airport National location 96819.

This is a full-time position requiring a 40-hour work week. Three schedule options are available:

• Schedule 1: 10:00 AM to 6:30 PM, Friday through Tuesday
• Schedule 3: 12:00 PM to 8:30 PM on Monday and Tuesday 2:30 PM to 11:00 PM Friday through Sunday

Rate of Pay: starting at $18.56/hour

The Return Agent Provides Superior, Friendly, Efficient Service During All Aspects Of The Rental Car Process And Assists All Customers With The Rental Return Process. Provides Professional, Knowledgeable, And Courteous Service While Accurately Completing All Transactions. Performs All Responsibilities With a Focus On The Needs Of Our Customers And In Accordance With Our Quality Standards.

• Paid time off
• Employee discount
• Retirement savings plan including 401k with match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers, and the communities we serve is our top priority.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction, and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turn-back, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have a valid driver’s license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Aside from religious observation, must be able to work 40 hours per week based on business needs