Airport Ramp & Passenger Services Lead

Worldwide Flight Services (WFS); Sioux Falls (SD); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

DailyPay

Flight benefits

Awardco platform rewards

Medical options

Travel discounts

Pet insurance

Discount shopping

Wellness programs

401k

Internal mobility

Job summary

Worldwide Flight Services in Sioux Falls is seeking a Supervisor Ramp & Passenger Services to manage and coordinate airport activities for Ramp and Passenger Service functions. You will oversee staffing, training, and discipline, ensure compliance with company rules, and maintain budgetary controls and manning levels.

The role requires an AA degree or equivalent, English proficiency, and a valid driver's license, with weekend availability.

Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical school.
• Ability to read, write, speak, and understand the English language.
• Must hold and maintain a valid driver's license throughout employement.
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

Responsibilities

• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes & dispatching flights in a safe & timely manner.
• May also be responsible for baggage service functions of filing loss, damage & pilferage claims.
• Offers efficient & professional customer service & resolves passenger problems as required.
• Coordinates with all departments to ensure operational needs are met, including catering, fueling & maintenance companies.
• Acts as company representative when assigned.
• Work with minimal supervision.
• Reports to work on a regular & timely basis.
• Ability to read & interpret documents such as safety rules, operating & maintenance instructions & procedure manuals.
• Ability to compute rate, percent & interpret bar graphs.
• Ability to define problems, collect data, establish facts & draw valid conclusions.
• Ability to interpret extensive variety of technical instructions in mathematical or diagram form & deal with several abstract & concrete variables.
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality & employee relations meet or exceed standards.
• Maintain & control all required aspects of the operation in accordance with the corporate security program & TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity & compliance at all times.
• Read, understand & clarify the implementation of the site-specific security plan & ensure that all WFS staff are issued with a relevant company ID & that they are required to display this identity badge.
• Ability to administer practices in a fair and equitable manner, where all employees, customers, vendors & other third parties are treated with respect.

Skills

English proficiency

Weekend availability

Education

AA degree or equivalent

Job description

Worldwide Flight Services in Sioux Falls is seeking a Supervisor Ramp & Passenger Services to manage and coordinate airport activities for Ramp and Passenger Service functions. You will oversee staffing, training, and discipline, ensure compliance with company rules, and maintain budgetary controls and manning levels.

The role requires an AA degree or equivalent, English proficiency, and a valid driver's license, with weekend availability.