Airport Ramp & Customer Experience Agent

Envoy Air; Moline (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Amazing employee flight privileges

Training and development programs

Comprehensive health and life benefits

Job summary

Envoy Air in Moline, IL is hiring a Ground Service Agent to support seamless passenger travel and on-time departures. You will guide aircraft on the taxiway, assist with boarding, and ensure baggage handling and safety procedures are followed.

You will load/unload baggage up to 75 lbs, operate tugs and belt loaders, greet passengers, and use reservation software to rebook and issue boarding passes as needed. Outdoor work in varying weather is required.

Qualifications

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required;some license restrictions may prohibit a candidate from being considered for this role.

Responsibilities

• Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
• Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.
• Operate ground equipment (tugs, belt loaders, bag carts) to assist plane push-in/out and baggage handling.
• Collaborate with the internal team to ensure a safe and on-time departure
• May clean the interior of the aircraft, clean and service aircraft lavatories
• Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Inform passengers through all aspects of their experience with Amercian Airlines by communicating appropriate information about their trips and belongings
• Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions

Job description

Envoy Air in Moline, IL is hiring a Ground Service Agent to support seamless passenger travel and on-time departures. You will guide aircraft on the taxiway, assist with boarding, and ensure baggage handling and safety procedures are followed.

You will load/unload baggage up to 75 lbs, operate tugs and belt loaders, greet passengers, and use reservation software to rebook and issue boarding passes as needed. Outdoor work in varying weather is required.