Airport Ramp Assistant: Guest Service & Baggage

Naples Airport Authority; Naples (FL); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Tuition reimbursement

Wellness stipend

Career development

Job summary

Naples Airport Authority is seeking a Ramp Assistant in Naples, FL to provide exceptional customer service at curbside or gate-side. You will assist with luggage, directions, catering orders and vehicle relocation, including valet parking and coordinating transportation policies.

The role requires a Florida driver’s license, a high school diploma or GED, and at least six months of related customer service experience.

Qualifications

• Requires high school diploma or GED and six months of related customer service experience.
• Valid Florida driver's license with acceptable driving record.
• Ability to operate manual and automatic transmission vehicles including Authority vehicles and golf carts.
• Ability to communicate effectively over two-way radio.
• Must be able to lift and move up to 75 pounds.

Responsibilities

• Welcome customers at Naples Aviation curbside or gate-side and assist with luggage, directions, catering orders and vehicle relocation.
• Coordinate valet parking per policy and standards.
• Assist with loading/unloading baggage and cargo and protect from damage.
• Communicate customer movements to Customer Service Representatives and Dispatchers for timely responses.

Skills

Customer service

Communication

Vehicle operation

Education

High school diploma or GED

Job description

Naples Airport Authority is seeking a Ramp Assistant in Naples, FL to provide exceptional customer service at curbside or gate-side. You will assist with luggage, directions, catering orders and vehicle relocation, including valet parking and coordinating transportation policies.

The role requires a Florida driver’s license, a high school diploma or GED, and at least six months of related customer service experience.