Ramp Assistant I

Naples Airport Authority; Naples (FL); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Tuition reimbursement

Wellness stipend

Career development

Job summary

Naples Airport Authority is seeking a Ramp Assistant in Naples, FL to provide exceptional customer service at curbside or gate-side. You will assist with luggage, directions, catering orders and vehicle relocation, including valet parking and coordinating transportation policies.

The role requires a Florida driver’s license, a high school diploma or GED, and at least six months of related customer service experience.

Qualifications

• Requires high school diploma or GED and six months of related customer service experience.
• Valid Florida driver's license with acceptable driving record.
• Ability to operate manual and automatic transmission vehicles including Authority vehicles and golf carts.
• Ability to communicate effectively over two-way radio.
• Must be able to lift and move up to 75 pounds.

Responsibilities

• Welcome customers at Naples Aviation curbside or gate-side and assist with luggage, directions, catering orders and vehicle relocation.
• Coordinate valet parking per policy and standards.
• Assist with loading/unloading baggage and cargo and protect from damage.
• Communicate customer movements to Customer Service Representatives and Dispatchers for timely responses.

Skills

Customer service

Communication

Vehicle operation

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Naples, FL, US

Salary Range: $17.74 To $21.74 Hourly

WHO ARE WE?

Naples Airport Authority serves the community with a purpose of providing a safe, efficient and financially sustainable airport that best serves the overall interests of the community.

THE POSITION

We are looking for a Ramp Assistant to provide exceptional customer service by welcoming all who arrives at Naples Aviation either curbside or gate-side. Inquiries about our customers’ needs and assists them in a professional, safe, and efficient manner with luggage, directions, catering order delivery and relocation of vehicles.

• Coordinates and serves our customers with valet parking their vehicles according to our policy and standards.
• Lifts, loads, and unloads baggage and cargo, safeguarding it from damage, loss, and weather.
• Held accountable for accuracy of back-of-house activities, prepares catering, coffee, ice, and papers and that all other services are rendered in a timely manner to support our purpose of providing an exceptional airport experience.
• Effectively communicates customer movements to Customer Service Representatives and Dispatchers ensuring timely response within the terminal.

REQUIREMENTS

• A valid Florida driver's license with driving record meeting Authority standards required.
• High school diploma or general education degree (GED).
• At least six months of related customer service experience.
• Ability to operate manual and automatic transmission vehicles, including Authority vehicles, golf carts, and customer-owned vehicles.
• Communicate effectively over two-way radio.
• Ability to frequently lift and/or move up to 75 pounds.

WHY SHOULD YOU APPLY?

• Excellent Benefits Package, including $0 cost to employee Medical and Dental plan
• Generous 10% Company Paid Retirement Plan
• Vacation, Personal Leave, Sick Time, Paid Holidays
• Annual Incentive Award and Career Development Programs
• Wellness stipend $600 annually
• Tuition and Education Reimbursement up to $7,000 a year
• Winner of Best Places to Work in Southwest Florida!Starting Pay: $17.74 per hour