Airport Passenger Service Specialist (Night Shifts)

Trego Dugan Aviation Of Grand Island Inc; Warwick (RI); In loco; USD 20.000 - 29.000; Part-time

Descrizione del lavoro

TWA D E? Wait ensure proper company name usage: TDA AGH is the company involved in Warwick, RI. The Passenger Service Agent will be the face of the operation, handling tickets, boarding, special assistance, and aircraft turnaround support.

Responsibilities include assisting customers with disabilities, transporting wheelchair passengers, and complying with all FAA and airport regulations. This role requires flexibility for nights, weekends, and holidays, and the ability to work in varying

Competenze

• Must read, write, and communicate effectively in English.
• Able to work calmly and efficiently under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends, and holidays.
• Must present a well-groomed, professional appearance.
• Must have or be able to obtain authorization to work in the U.S. as defined by law.
• Must be able to fulfill requirements to obtain a SIDA badge.

Mansioni

• Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide accurate information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handle denied boarding situations professionally; solicit volunteers, accommodate displaced customers, and issue hotel, meal, and taxi vouchers as appropriate.
• Ensure compliance with FAA, airline, and airport regulations at all times.
• Enforce safety and security measures and protect sensitive operational zones.
• Assist customers with special needs, including those requiring support during boarding.
• Transport wheelchair passengers between the ticket counter, gates, and baggage service areas.
• Operate jet bridges, ADA ramps, and portable air stairs to facilitate safe boarding and deplaning.
• Perform thorough aircraft cabin cleaning and security searches between flights.
• Complete all required training; only complete tasks you are trained for.
• Report safety hazards or incidents to supervisor; other duties as assigned.

Conoscenze

Customer service

Communication

English proficiency

High-pressure environment

Flexibility

Professional appearance

Authorization to work

SIDA badge

Descrizione del lavoro

TWA D E? Wait ensure proper company name usage: TDA AGH is the company involved in Warwick, RI. The Passenger Service Agent will be the face of the operation, handling tickets, boarding, special assistance, and aircraft turnaround support.

Responsibilities include assisting customers with disabilities, transporting wheelchair passengers, and complying with all FAA and airport regulations. This role requires flexibility for nights, weekends, and holidays, and the ability to work in varying