Airport Customer Service Agent - XWA (PT)

Unifi Aviation, LLC; Williston (ND); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

401(k) Retirement Plan

Paid Time Off

Early pay access

Job summary

Unifi Aviation, LLC is seeking an Airport Customer Service Agent at XWA in Williston, ND. This part-time, non-exempt role requires friendly, customer-facing professionalism to assist travelers with baggage, lost or damaged items, and general inquiries.

You'll lift up to 70 pounds, work AM/PM shifts, and complete ramp and SIDA training as part of airport security responsibilities. Prior transportation or baggage handling experience is valued.

Qualifications

• Local in-state resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Pre-employment drug screen.
• Background check up to 10 years.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• Ramp and SIDA training.
• Able to lift/carry heavy items (70 lbs) regularly.
• Able to be alert to moving vehicles and aircraft and use radio.

Responsibilities

• Assist passengers with baggage pickup and issue resolution.
• Resolve issues with delayed, lost, or damaged items.
• Use computer software to track and catalog luggage.
• Interact with customers in a professional manner.
• Perform other duties within the appropriate skill and experience expected for this position.
• Lift and move items up to 70 pounds regularly; handle stairs and jetways safely.

Skills

Customer service

Communication

Physical stamina

Education

High School diploma or GED

Job description

Airport Customer Service Agent - XWA (PT)

Date

Sunday, October 18, 2026

Entity

State

North Dakota

City

Base Pay Rate:

$ 18.00

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, P.M. shift

Part Time Days

Days of the week

Shift

Shift Start Time

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shift

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

• Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges.
• 401(k) Retirement Plan
• Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms.
• Paid Time Off

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."