Airport Passenger Mobility Assistant | Customer Care

Menzies Aviation; Tampa (FL); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Menzies Aviation is seeking a Passenger Assistant Agent in Tampa to assist travelers with mobility needs from check-in through boarding and baggage claim. You will provide wheelchair transportation and compassionate customer service in a fast-paced airport setting.

The role requires strong communication, reliability, and physical stamina to assist passengers and navigate busy terminals, security checkpoints, and gates.

Qualifications

• High school diploma or GED required.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, physically demanding airport environment.

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport.
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
• Assist passengers with boarding and deplaning aircraft when required.
• Provide excellent customer service and professional communication to passengers and families.
• Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance.
• Handle wheelchairs and mobility equipment safely and properly.
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
• Respond promptly to wheelchair service requests and maintain efficient passenger flow.
• Assist with light baggage handling when necessary.
• Follow all airport safety procedures, airline policies, and TSA regulations.
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly.
• Maintain professionalism, patience, and sensitivity while assisting passengers.
• Perform other duties as requested.

Skills

Communication skills

Customer service

English fluency

Physical stamina

Flexibility

Mobility equipment handling

Education

High school diploma or GED

Job description

Menzies Aviation is seeking a Passenger Assistant Agent in Tampa to assist travelers with mobility needs from check-in through boarding and baggage claim. You will provide wheelchair transportation and compassionate customer service in a fast-paced airport setting.

The role requires strong communication, reliability, and physical stamina to assist passengers and navigate busy terminals, security checkpoints, and gates.