Airport Parking Operations Lead: Customer Experience & Growth

Reimagined-Parking; Juneau (AK); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Employee Assistance Program

Parental and Caregiver Leave

Job summary

Reimagined-Parking Airport seeks an Airport Parking Location Manager to lead operations, drive customer service excellence, and manage location profitability.

You will oversee staff, develop strategic partnerships, and implement revenue-generating initiatives while ensuring excellent parking experiences for guests.

This full-time role reports to the Regional Manager, based at R116-1_1873 Shell Simmons Dr, with competitive hourly pay and a strong benefits package.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 5 years in a leadership role within parking management.
• Strong focus on customer service and client satisfaction.
• Proficient in location profit and loss analysis.
• Experience in revenue generation and direct marketing.
• Event management experience is a plus.
• Client relationship management and business development skills.
• Leadership and team-building abilities.

Responsibilities

• Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker.
• Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
• Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
• Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations.
• Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility
• Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods.
• Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
• Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams.
• Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.

Skills

Leadership

Customer Service

P&L Analysis

Revenue Generation

Direct Marketing

Event Management

Client Relationships

Business Development

Strategic Thinking

Team Building

Education

Bachelor's degree in Business Administration, Management, or a related field

Job description

Reimagined-Parking Airport seeks an Airport Parking Location Manager to lead operations, drive customer service excellence, and manage location profitability.

You will oversee staff, develop strategic partnerships, and implement revenue-generating initiatives while ensuring excellent parking experiences for guests.

This full-time role reports to the Regional Manager, based at R116-1_1873 Shell Simmons Dr, with competitive hourly pay and a strong benefits package.