Airport Operations Shift Leader — Safety & Service Excellence

Massport; Worcester (MA); Vor Ort; USD 90.000 - 95.000; Vollzeit

Benefits dieser Stelle

Work/life balance

Inclusive culture

Opportunities for growth

Safe work environment

Community impact

Environmental responsibility

Zusammenfassung

Massachusetts Port Authority seeks an Airport Operations Shift Manager at Worcester Regional Airport (ORH) to lead safety, security, and operational excellence across stakeholders, ensuring uninterrupted services.

Lead emergency responses, coordinate with airlines, agencies, tenants, and contractors, and drive continuous improvement in a dynamic airport environment with a strong customer-service focus.

Qualifikationen

• 5-7 years’ professional experience in airport operations.
• Minimum of 2 years’ in a supervisory position and public contact experience required.
• Knowledge of FAA Rules and Regulations pertaining to airport operations.

Aufgaben

• Demonstrates strong leadership and operational judgment in a complex airport environment, ensuring safety, security, regulatory compliance, and service excellence while balancing competing priorities.
• Serves as a key partner to airlines, government agencies, tenants, contractors, consultants, and internal departments, building collaborative relationships and driving solutions.
• Provides calm, decisive leadership during emergencies, severe weather events, audits, and operational disruptions, maintaining situational awareness and risk management.
• Directs and coordinates key operational, safety, security, environmental, and compliance functions, fostering accountability and continuous improvement.

Kenntnisse

Leadership

Operational judgment

Safety

Regulatory compliance

Stakeholder management

Emergency response

Public contact experience

FAA regulations

Airport operations

Jobbeschreibung

Massachusetts Port Authority seeks an Airport Operations Shift Manager at Worcester Regional Airport (ORH) to lead safety, security, and operational excellence across stakeholders, ensuring uninterrupted services.

Lead emergency responses, coordinate with airlines, agencies, tenants, and contractors, and drive continuous improvement in a dynamic airport environment with a strong customer-service focus.