Airport Operations Shift Manager

Massport; Worcester (MA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Work/life balance

Inclusive culture

Opportunities for growth

Safe work environment

Community impact

Environmental responsibility

Job summary

Massachusetts Port Authority seeks an Airport Operations Shift Manager at Worcester Regional Airport (ORH) to lead safety, security, and operational excellence across stakeholders, ensuring uninterrupted services.

Lead emergency responses, coordinate with airlines, agencies, tenants, and contractors, and drive continuous improvement in a dynamic airport environment with a strong customer-service focus.

Qualifications

• 5-7 years’ professional experience in airport operations.
• Minimum of 2 years’ in a supervisory position and public contact experience required.
• Knowledge of FAA Rules and Regulations pertaining to airport operations.

Responsibilities

• Demonstrates strong leadership and operational judgment in a complex airport environment, ensuring safety, security, regulatory compliance, and service excellence while balancing competing priorities.
• Serves as a key partner to airlines, government agencies, tenants, contractors, consultants, and internal departments, building collaborative relationships and driving solutions.
• Provides calm, decisive leadership during emergencies, severe weather events, audits, and operational disruptions, maintaining situational awareness and risk management.
• Directs and coordinates key operational, safety, security, environmental, and compliance functions, fostering accountability and continuous improvement.

Skills

Leadership

Operational judgment

Safety

Regulatory compliance

Stakeholder management

Emergency response

Public contact experience

FAA regulations

Airport operations

Job description

The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy.

Massport’s Worcester Regional Airport (ORH) connects central Massachusetts and surrounding regions to the world, fostering economic growth and ensuring that each passenger feels welcomed and valued through our core commitment to exceptional customer service. Collaborating with our stakeholders, we stimulate tourism, commerce, and job opportunities, engaging with local businesses, educational institutions, and community organizations. We prioritize sustainability and aim to minimize our ecological footprint, reduce emissions, and uphold safety, security, and operational excellence for our employees, passengers, and the communities we serve.

ABOUT YOU

As an Airport Operations Shift Manager (Bargaining Unit, Local Union No. 25 Supervisory (Worcester)), you are a proactive and highly accountable leader who thrives in a dynamic airport environment where safety, security, operational excellence, and regulatory compliance are paramount. You combine strong judgment, attention to detail, and technical expertise with the ability to lead teams, build trusted relationships across diverse stakeholders, navigate complex challenges, remain composed during emergencies and changing conditions, and drive solutions that ensure the safe, efficient, and uninterrupted operation of airport facilities, personnel, and services.

What you will do:

• Demonstrates strong leadership and operational judgment in a complex airport environment, ensuring safety, security, regulatory compliance, and service excellence while balancing competing priorities and making informed decisions that support uninterrupted operations.
• Serves as a key partner to airlines, government agencies, tenants, contractors, consultants, and internal departments, building collaborative relationships, coordinating across diverse stakeholders, and driving solutions that enhance operational effectiveness and customer experience.
• Provides calm, decisive leadership during emergencies, severe weather events, audits, and operational disruptions, maintaining situational awareness, managing risk, and ensuring the protection of passengers, employees, infrastructure, and airport assets.
• Directs and coordinates key operational, safety, security, environmental, and compliance functions, fostering a culture of accountability, collaboration, continuous improvement, and exceptional service to airport users and stakeholders.

What you offer:

• 5-7 years’ professional experience in airport operations required.
• Minimum of 2 years’ in a supervisory position and public contact experience required.
• Current and valid driver’s license unrestricted except for corrective lenses.
• Knowledge of FAA Rules and Regulations and procedures pertaining to airport operations.
• Knowledge or experience in airport maintenance, snow removal, rubber removal and crack repair.

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.

• Work/life balance
• A supportive and inclusive culture
• Opportunities for growth
• Providing safe, healthy, and secure work environment
• Supporting the people and businesses of New England
• Achieving results and having positive impact
• Being good neighbors in the communities we serve
• Protecting the environment

The salary range for this position is $90,000 to $95,000 annually and will be determined based on a variety of factors, including relevant experience, education, certifications, training, specialized skills, and overall qualifications.