Airport Operations Shift Leader — Safety & Service

AIRPORT MINORITY ADVISORY COUNCIL; Boston (MA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Work/life balance

Inclusive culture

Growth opportunities

Safe, healthy, secure work environment

Community impact

Job summary

Massachusetts Port Authority seeks an Airport Operations Shift Manager (Bargaining Unit) to lead day-to-day operations at Worcester Regional Airport. The role centers on safety, security, regulatory compliance, and high-quality service, coordinating with airlines, agencies, tenants, and internal teams to maintain uninterrupted airport operations.

Responsibilities include guiding response during emergencies, weather events, audits, and disruptions while maintaining risk awareness and protecting

Qualifications

• 5-7 years' professional experience in airport operations.
• Minimum of 2 years' in a supervisory position.
• Knowledge of FAA rules/regulations pertaining to airport operations.
• Knowledge or experience in airport maintenance, snow removal, rubber removal and crack repair.

Responsibilities

• Demonstrates strong leadership and operational judgment in a complex airport environment, ensuring safety, security, regulatory compliance, and service excellence.
• Serves as a key partner to airlines, government agencies, tenants, contractors, consultants, and internal departments.
• Provides calm, decisive leadership during emergencies, severe weather events, audits, and operational disruptions.
• Directs and coordinates key operational, safety, security, environmental, and compliance functions.

Skills

Airport operations knowledge

Supervisory experience

Regulatory compliance

Emergency leadership

Stakeholder coordination

Job description

Massachusetts Port Authority seeks an Airport Operations Shift Manager (Bargaining Unit) to lead day-to-day operations at Worcester Regional Airport. The role centers on safety, security, regulatory compliance, and high-quality service, coordinating with airlines, agencies, tenants, and internal teams to maintain uninterrupted airport operations.

Responsibilities include guiding response during emergencies, weather events, audits, and disruptions while maintaining risk awareness and protecting