Airport Operations Leader

Menzies Aviation; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Menzies Aviation in Charlotte, NC seeks an experienced Operations Manager to oversee day-to-day airport activities, ensuring safe, compliant, and efficient service delivery. You will manage operational teams, coordinate with airline partners and authorities, and drive performance improvements.

The role requires strong leadership, stakeholder collaboration, and the ability to navigate regulatory frameworks while maintaining high service standards in a dynamic aviation environment.

Qualifications

• High School Diploma or equivalent.
• Minimum of 3 years of airport/aviation operations experience.
• Minimum of 2 years of supervisory or management experience.
• Strong knowledge of airport operations, safety regulations, and compliance.
• Experience managing large teams in a fast-paced operational environment.
• Proficiency with Microsoft Office Suite and operational reporting systems.
• Ability to analyze data and implement process improvements.
• Excellent leadership and communication skills.
• Ability to manage schedules and budgets and track metrics.
• Strong customer service orientation.

Responsibilities

• Manage daily airport operations, ensuring efficient execution of all operational activities.
• Oversee staffing, scheduling, and workforce allocation to meet operational demands.
• Ensure compliance with all airports, airline, federal, state, and local regulations, including FAA, TSA, OSHA, and company policies.
• Monitor operational performance metrics and implement corrective actions to improve service delivery.
• Lead and develop supervisors and frontline employees through coaching, training, and performance management.
• Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations.
• Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures.
• Conduct regular audits and inspections to ensure compliance with safety and operational standards.
• Manage operational budgets, labor costs, and resource utilization.
• Develop and implement contingency plans for weather events, operational disruptions, and emergency situations.
• Ensure proper communication of operational updates, policies, and procedures across all teams.
• Support customer service initiatives and resolve escalated customer concerns when necessary.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.
• Other duties as assigned.

Skills

Leadership

Operations management

Data analysis

Communication

Problem solving

Budgeting

Scheduling

Crisis management

Customer service

Education

High School Diploma

Tools

Microsoft Office Suite

Operational reporting systems

Job description

Menzies Aviation in Charlotte, NC seeks an experienced Operations Manager to oversee day-to-day airport activities, ensuring safe, compliant, and efficient service delivery. You will manage operational teams, coordinate with airline partners and authorities, and drive performance improvements.

The role requires strong leadership, stakeholder collaboration, and the ability to navigate regulatory frameworks while maintaining high service standards in a dynamic aviation environment.