Airport Lounge Operations Leader

Baltusrol Golf Club; Newark (NJ); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Plaza Premium Group is seeking a Senior Operations Manager / General Manager for a newly built Newark airport lounge. The role guides pre-opening activities through opening, hires and trains staff, and ensures exceptional service and cost control.

You will lead operations, IT setup, and vendor coordination to deliver a world-class guest experience. Responsibilities include coordinating HR recruitment, implementing training, maintaining quality standards, and managing budgets with a focus on

Formación

• Minimum 8 years’ experience in hospitality: hotel, resort, private club, or airport lounge.
• General Management over F&B role for at least 5 years.
• Experience in a high-end, luxury hospitality or airport lounge environment is a strong advantage.
• Able to travel (<10%).
• Proven leadership and ability to motivate staff.
• Strong written and verbal communication skills.
• Proficiency with IT tools and systems (POS, inventory, Word, Excel, PowerPoint, SharePoint, Teams).

Responsabilidades

• Oversee operations and management of a newly built airport lounge from pre-opening to opening day.
• Coordinate recruitment and onboarding of lounge operational teams with HR.
• Ensure quality customer service, adherence to policies, and cost efficiency.
• Manage IT system setup with Global/Regional IT and support procurement.
• Lead staff development, performance reviews, and training programs.
• Drive revenue and budget adherence, monitor SLA, and resolve issues within 24 hours.
• Liaise with sales on lounge access and revenue matters; explore expansion opportunities.

Conocimientos

Hospitality experience

General management

F&B leadership

Luxury hospitality

Travel willingness

Leadership

Communication skills

IT tools (POS/Office)

Herramientas

POS systems

Inventory software

Word

Excel

PowerPoint

SharePoint

Microsoft Teams

Descripción del empleo

Plaza Premium Group is seeking a Senior Operations Manager / General Manager for a newly built Newark airport lounge. The role guides pre-opening activities through opening, hires and trains staff, and ensures exceptional service and cost control.

You will lead operations, IT setup, and vendor coordination to deliver a world-class guest experience. Responsibilities include coordinating HR recruitment, implementing training, maintaining quality standards, and managing budgets with a focus on