Airport Lounge Concierge – Create Memorable Guest Experiences

Hyde Park Hospitality; New York (NY); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Disability Insurance

Vacation and PTO

401K Plan with Company Matching

Employee Assistance Program (EAP)

Commute Stipend

Employee Corporate Discounts

Job summary

Hyde Park Hospitality is hiring a Concierge for Chase JFK Lounge at JFK Airport. You will greet guests by name, guide them through their visit, and embody the Guest First philosophy to ensure a memorable experience.

The role requires clear communication, teamwork, and the ability to handle fast-paced environments while maintaining a polished appearance. Position offers an hourly wage and benefits such as comprehensive health options, commute stipend, and retirement plan.

Qualifications

• Strong communication and teamwork skills.
• Proactive guest service mindset.
• Ability to follow procedures, manage time and stay organized.
• Friendly, enthusiastic, and outgoing demeanor with guests.
• Ability to stay composed under pressure and be aware of surroundings and cultural differences.
• Presentable appearance aligned with service standards.

Responsibilities

• Interact with guests in a professional and pleasant manner in the lounge environment.
• Welcome guests by name and assist them throughout their stay.
• Own the guest experience from start to finish.
• Uphold the Guest First philosophy to meet guest needs and expectations.
• Listen to guest needs and offer confident recommendations for high satisfaction.
• Make quick, effective decisions to prioritize guest experience during unanticipated situations.
• Be knowledgeable about the lounge, guests, and surrounding area.
• Communicate with guests by phone and in person.
• Provide information on facilities and services for booking.
• Have basic knowledge of alcoholic beverages and food offerings.
• Complete daily sales, passenger counts and reporting paperwork.
• Follow safety procedures and report health or security concerns.
• Perform other duties as assigned.

Skills

Hospitality Focus

Guest Experience

Active Listening

Reading Comprehension

Speaking

Writing

Conflict Resolution

Problem Solving

Job description

Hyde Park Hospitality is hiring a Concierge for Chase JFK Lounge at JFK Airport. You will greet guests by name, guide them through their visit, and embody the Guest First philosophy to ensure a memorable experience.

The role requires clear communication, teamwork, and the ability to handle fast-paced environments while maintaining a polished appearance. Position offers an hourly wage and benefits such as comprehensive health options, commute stipend, and retirement plan.