Airport Lounge Supervisor: Guest Experience Lead

Hyde Park Hospitality; New York (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance (Health)

Commute Stipend

Disability Insurance

Vacation and PTO

401K Plan with matching

Employee Assistance Program (EAP)

Employee Corporate Discounts

Job summary

Hyde Park Hospitality is seeking an Airport Lounge Supervisor for the Chase JFK Lounge at John F. Kennedy International Airport in Queens, NY.

This hands-on leadership role oversees front-of-house operations, coordinating a team to deliver exceptional guest experiences in a premium lounge environment. You will supervise shifts, train staff, and ensure compliance with policies and regulations while maintaining brand standards and high service levels.

Qualifications

• 5 years of guest service or hospitality experience
• 2-3 years of leadership/supervisory experience
• Demonstrates management and leadership skills
• Interact with guests and coworkers in a friendly, enthusiastic manner
• Maintain composure under pressure and awareness of surroundings
• Present information clearly to guests and team members
• Stand for long shifts and work in a fast-paced environment

Responsibilities

• Oversee shifts, pre-shift huddles, and shift notes
• Meet guest needs with courteous service
• Coordinate assigned team members per policies and laws
• Direct activities of up to 30 team members
• Coach and train Front of House staff
• Assist with cleaning and upkeep of areas
• Communicate clearly with guests and staff
• Handle emergencies calmly and lead by example
• Monitor alcohol service and alert management to issues
• Support interviewing and hiring of hourly staff
• Coordinate with lounge managers to resolve service issues
• Perform administrative tasks as required
• Comply with TSA and airport regulations
• This role may be asked to perform other duties

Skills

Guest experience

Hospitality focus

Leadership

Multi-tasking

Active listening

Reading comprehension

Speaking

Writing

Conflict resolution

Problem solving

Job description

Hyde Park Hospitality is seeking an Airport Lounge Supervisor for the Chase JFK Lounge at John F. Kennedy International Airport in Queens, NY.

This hands-on leadership role oversees front-of-house operations, coordinating a team to deliver exceptional guest experiences in a premium lounge environment. You will supervise shifts, train staff, and ensure compliance with policies and regulations while maintaining brand standards and high service levels.