Airport Landside Operations Specialist

Avports; New Haven (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Job summary

Avports is seeking a motivated Landside Operations Coordinator to support day-to-day terminal and landside operations at Tweed New Haven Airport (HVN). This role involves coordinating daily operations, responding to incidents, and ensuring a high-quality passenger experience in a fast-paced, 24/7 environment.

Key responsibilities include traffic control, passenger flow support, security coordination, and safety inspections.

Qualifications

• High school diploma is required; technical training or associate’s degree preferred.
• Strong customer service skills in a fast-paced, public-facing environment.
• Ability to stay calm and make sound decisions in dynamic or emergency situations.
• Excellent communication, organization, and problem-solving abilities.
• Valid driver’s license and ability to obtain airport driving privileges.

Responsibilities

• Monitor and control traffic flow across roadways, curbsides, and parking areas
• Support passenger flow, wayfinding, and overall terminal operations
• Respond to incidents, emergencies, and service requests in accordance with airport procedures
• Address passenger inquiries and concerns, ensuring timely resolution and a positive experience
• Conduct routine inspections of landside and terminal areas for safety, cleanliness, and operational readiness
• Monitor parking and curbside operations to support efficient service and revenue control
• Oversee activities on the terminal ramp, including fueling coordination and ground support operations
• Escort vendors and contractors and ensure compliance with safety and operational standards
• Support airport security programs, including monitoring access control, surveillance systems, and inspections
• Assist with snow and ice operations and weather response as needed
• Maintain operational logs, incident reports, and communicate updates to leadership

Skills

Customer service

Communication

Problem solving

Organizational skills

Decision making

Driver's license

Education

High school diploma

Associate’s degree preferred

Job description

Avports is seeking a motivated Landside Operations Coordinator to support day-to-day terminal and landside operations at Tweed New Haven Airport (HVN). This role involves coordinating daily operations, responding to incidents, and ensuring a high-quality passenger experience in a fast-paced, 24/7 environment.

Key responsibilities include traffic control, passenger flow support, security coordination, and safety inspections.