HVN - Landside Operations Coordinator

Avports; New Haven (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Job summary

Avports is seeking a motivated Landside Operations Coordinator to support day-to-day terminal and landside operations at Tweed New Haven Airport (HVN). This role involves coordinating daily operations, responding to incidents, and ensuring a high-quality passenger experience in a fast-paced, 24/7 environment.

Key responsibilities include traffic control, passenger flow support, security coordination, and safety inspections.

Qualifications

• High school diploma is required; technical training or associate’s degree preferred.
• Strong customer service skills in a fast-paced, public-facing environment.
• Ability to stay calm and make sound decisions in dynamic or emergency situations.
• Excellent communication, organization, and problem-solving abilities.
• Valid driver’s license and ability to obtain airport driving privileges.

Responsibilities

• Monitor and control traffic flow across roadways, curbsides, and parking areas
• Support passenger flow, wayfinding, and overall terminal operations
• Respond to incidents, emergencies, and service requests in accordance with airport procedures
• Address passenger inquiries and concerns, ensuring timely resolution and a positive experience
• Conduct routine inspections of landside and terminal areas for safety, cleanliness, and operational readiness
• Monitor parking and curbside operations to support efficient service and revenue control
• Oversee activities on the terminal ramp, including fueling coordination and ground support operations
• Escort vendors and contractors and ensure compliance with safety and operational standards
• Support airport security programs, including monitoring access control, surveillance systems, and inspections
• Assist with snow and ice operations and weather response as needed
• Maintain operational logs, incident reports, and communicate updates to leadership

Skills

Customer service

Communication

Problem solving

Organizational skills

Decision making

Driver's license

Education

High school diploma

Associate’s degree preferred

Job description

Join a Growing Airport in a Dynamic Operations Role

Avports is seeking a motivated and detail-oriented Landside Operations Coordinator to support day-to-day terminal and landside operations at Tweed New Haven Airport (HVN).

HVN is undergoing a major transformation, including a new terminal and expanded operations — creating an exciting opportunity to join a growing team focused on delivering safe, efficient, and customer-focused airport operations.

The Opportunity

In this role, you will support the safe and efficient operation of airport landside areas, including roadways, parking, passenger flow, and terminal support functions. You will play a key role in coordinating daily operations, responding to incidents, and ensuring a high-quality passenger experience in a fast-paced, 24/7 environment.

Key Responsibilities

• Monitor and control traffic flow across roadways, curbsides, and parking areas
• Support passenger flow, wayfinding, and overall terminal operations
• Respond to incidents, emergencies, and service requests in accordance with airport procedures
• Address passenger inquiries and concerns, ensuring timely resolution and a positive experience
• Conduct routine inspections of landside and terminal areas for safety, cleanliness, and operational readiness
• Monitor parking and curbside operations to support efficient service and revenue control
• Oversee activities on the terminal ramp, including fueling coordination and ground support operations
• Escort vendors and contractors and ensure compliance with safety and operational standards
• Support airport security programs, including monitoring access control, surveillance systems, and inspections
• Assist with snow and ice operations and weather response as needed
• Maintain operational logs, incident reports, and communicate updates to leadership

What You Bring

• High school diploma required; technical training or associate’s degree preferred
• At least one (1) year of experience in airport operations, security, or a related field (or equivalent education)
• Basic knowledge of airport environments, operations, or safety procedures
• Strong customer service skills and ability to work in a high-volume, public-facing environment
• Ability to remain calm and make sound decisions in dynamic or emergency situations
• Strong communication, organizational, and problem-solving skills
• Valid driver’s license and ability to obtain airport driving privileges

Additional Requirements

• Must be at least 18 years of age
• Must be authorized to work in the United States without sponsorship
• Must successfully pass TSA background screening and obtain airport security clearance
• Must meet FAA Part 139 training and operational requirements
• Primarily works in a busy airport terminal and landside environment, including passenger areas, curbside, roadways, and parking facilities, with occasional access to airside locations
• Regular exposure to passenger traffic, vehicle activity, varying weather conditions, and moderate noise levels, requiring continuous movement and situational awareness
• This is an essential position requiring availability for shift work, including nights, weekends, holidays, and emergency response, supporting 24/7 airport operations.

Why Join Avports

• Be part of a growing airport with significant development and expansion
• Work in a hands‑on operational role with real impact on passenger experience
• Join a company with a strong aviation legacy and growth trajectory
• Gain … 

Avports offers a competitive compensation package and benefits, which may include:

• Medical, dental, and vision coverage
• Paid time off and holidays