24/7 Airport Operations Controller – Terminal & Gates

ADP, Inc.; New Haven (CT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Job summary

Avports is seeking a highly attentive Terminal Operations Controller to support safe, efficient coordination of terminal, gate, and ramp activities at Tweed New Haven Airport (HVN). This 24/7 role requires working across airlines, ground handlers and airport departments to maintain smooth operations in a dynamic environment.

The position involves prioritizing safety, coordinating schedules, and handling contingencies in a fast-paced setting, with a strong focus on customer-centered operations.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree in airport management, aviation management, emergency management, or related field preferred.
• At least 1 year of experience in airport operations, airline operations, aviation security, emergency management, or related field preferred.
• Working knowledge of airport environments, aircraft operations, terminal operations, and ramp safety practices.
• Strong situational awareness, operational judgment, communication, organization, and problem-solving skills.
• Ability to coordinate multiple stakeholders, manage competing priorities, and make timely decisions under pressure.
• Ability to remain composed and professional during disruptions and emergencies.

Responsibilities

• Serve as the primary airport contact for daily air carrier operations, escalating issues as needed.
• Coordinate and adjust gate assignments, aircraft parking, terminal facilities, and deicing areas based on schedules, passenger volume, weather, and irregular operations.
• Monitor terminal occupancy, passenger flow, and flight information for safety, capacity, and accuracy.
• Anticipate operational constraints and implement contingency measures during delays, disruptions, or emergencies.
• Coordinate with airlines, ground handlers, Air Traffic Control, and airport departments.
• Monitor access control, alarms, video surveillance, and aviation radio communications; report security concerns.
• Support TSA compliance, emergency response, ramp and ground handling safety, and document incidents and irregular operations.

Skills

Situational awareness

Operational judgment

Communication

Organization

Problem-solving

Stakeholder coordination

Decision making under pressure

Education

High school diploma or equivalent

Associate or bachelor’s degree in airport management or related field preferred

Job description

Avports is seeking a highly attentive Terminal Operations Controller to support safe, efficient coordination of terminal, gate, and ramp activities at Tweed New Haven Airport (HVN). This 24/7 role requires working across airlines, ground handlers and airport departments to maintain smooth operations in a dynamic environment.

The position involves prioritizing safety, coordinating schedules, and handling contingencies in a fast-paced setting, with a strong focus on customer-centered operations.