24/7 Airport Terminal Operations Controller

Avports; New Haven (CT); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Holidays

Job summary

Avports is seeking a detail-oriented Terminal Operations Controller to manage daily terminal, gate, and ramp activities at Tweed New Haven Airport (HVN). This role serves as the primary airport contact for air carrier operations in a fast-paced, 24/7 environment, ensuring safe and efficient operations.

You will coordinate gate assignments, aircraft parking, and terminal occupancy, monitor passenger flow and flight information, and collaborate with airlines, ground handlers, ATC, and airport

Qualifications

• High school diploma or equivalent.
• Associate or bachelor’s degree in airport management, aviation management, emergency management, or a related field preferred.
• At least one year of experience in airport operations, airline operations, aviation security, emergency management, or a related operational field preferred.
• Working knowledge of airport environments, aircraft operations, terminal operations, and ramp safety practices.
• Strong situational awareness, operational judgment, communication, organization, and problem-solving skills.
• Ability to coordinate multiple stakeholders, manage competing priorities, and make timely decisions under pressure.
• Ability to remain composed and professional during disruptions and emergencies.

Responsibilities

• Serve as the primary airport contact for daily air carrier operations, escalating issues as needed.
• Coordinate and adjust gate assignments, aircraft parking, terminal facilities, and deicing areas based on schedules, passenger volume, weather, and irregular operations.
• Monitor terminal occupancy, passenger flow, and flight information for safety, capacity, and accuracy.
• Anticipate operational constraints and implement contingency measures during delays, disruptions, or emergencies.
• Coordinate with airlines, ground handlers, Air Traffic Control, and airport departments.
• Monitor access control, alarms, video surveillance, and aviation radio communications; report security concerns.
• Support TSA compliance, emergency response, ramp and ground handling safety, and document incidents and irregular operations.

Skills

Situational awareness

Operational judgment

Communication

Organization

Problem-solving

Education

High school diploma or equivalent

Associate or bachelor’s degree in airport management/aviation management/emergency management

Job description

Avports is seeking a detail-oriented Terminal Operations Controller to manage daily terminal, gate, and ramp activities at Tweed New Haven Airport (HVN). This role serves as the primary airport contact for air carrier operations in a fast-paced, 24/7 environment, ensuring safe and efficient operations.

You will coordinate gate assignments, aircraft parking, and terminal occupancy, monitor passenger flow and flight information, and collaborate with airlines, ground handlers, ATC, and airport