Airport Landside Operations Agent

RPMGlobal; Clearwater (FL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great Benefits

FRS Retirement

Job summary

Pinellas County is seeking an Airport Landside Operations Agent to support terminal operations at St. Pete-Clearwater International Airport. You’ll assist travelers, manage crowds, and respond to emergencies, operating within a safety-focused environment.

The role requires strong communication skills, experience in security operations, and the ability to work nights, weekends, and holidays on rotating shifts. A federal security clearance is required within 30 days of employment.

Qualifications

• Two years of airport/security operations experience or equivalent education.
• Strong communication skills and ability to handle sensitive situations.
• Ability to follow procedures and work with diverse teams.

Responsibilities

• Provide information and guidance to travelers and tenants courteously.
• Monitor terminal flow and curbside traffic, including TSA and customs areas.
• Manage crowds using barriers and stanchions to ensure safety.
• Deliver high-level customer service to public and stakeholders.
• Respond to information requests and resolve issues or complaints.
• Inspect facilities for hazards and safety issues; submit work orders.

Skills

Communication skills

Written communication

Independent judgment

Radio operation

Customer service

Education

Associate degree in Aviation Management

Related experience in airport environment

Tools

Airport radios

Computers

Job description

Airport Landside Operations Agent

Location: St. Pete-Clearwater International Airport, 14700 Terminal Blvd., Suite 221, Clearwater, FL.

Schedule: 10-hour rotating shifts, with coverage needed between 5:00 AM and midnight, including nights, weekends, and holidays.

Join Pinellas County and help keep one of the region’s fastest-growing airports safe, efficient, and welcoming! As an Airport Landside Operations Agent, you’ll play a key role in supporting terminal operations, assisting travelers, managing crowds and curbside traffic, and responding to emergencies.

Why Join Our Team?

• Make an Impact: Help create a safe, efficient, and welcoming experience for travelers and the community.
• Grow Your Career: Gain valuable experience in airport operations, aviation management, and emergency response with opportunities for career advancement.
• Work with a Team: Join a supportive team environment where strong communication and teamwork are essential.
• Great Benefits: Enjoy competitive benefits while working in a dynamic, growing airport environment.

We’re looking for candidates with strong communication skills who are ready to make a difference in a fast-paced airport environment.

***A 10-year criminal history records check will be completed to meet TSA requirements. A plea of guilty or adjudication withheld for a felony are considered convictions per TSA and will disqualify an individual from getting an Airport ID badge.***

What Would You Do?

• Provides information and guidance to the traveling public and tenants in a courteous manner;
• Monitors the flow of passengers through the terminal as well as curbside traffic to include TSA checkpoints and United States Customs-Border Patrol Federal Inspection Station;
• Provides effective and courteous crowd management/control in the terminal areas making use of tactics, barricades, and stanchions to assist with crowd control;
• Provides a high level of customer service to the public, tenants, concessionaires, and other stakeholders;
• Responds to requests for information, and to customer complaints in order to resolve issues or provide guidance;
• Monitors and inspects the terminal facilities to identify hazards or operational and safety issues;
• Submits work orders to Airport Facilities for repairs;
• Ensures compliance with Federal Aviation Regulations as well as TSA regulations, local laws and airport rules and regulations;
• Provides assistance including escorting customers as needed;
• Provides support and assistance to police, firefighters, EMS, and other first responders regarding structural, fire, and medical incidents in the terminal or surrounding property;
• Ensures all emergency egress routes and doorways are maintained and accessible;
• Responds to or investigates gate alarms and takes corrective action as needed;
• Assists U.S. Customs as required per airport regulations. Ensures the Customs area is ready for international arrivals and acts as the airport representative assisting U.S. Customs;
• Inventories, deploys, and operates various equipment as required;
• Performs routine patrol operations in the terminal as well as the surrounding property to include perimeters;
• Assists Airport Airside Operations Specialist as required;
• Maintains daily logs, records, and reports;
• Maintains the Airport lost and found items to include returning phone calls and responding to customer email inquiries;
• Performs other duties as assigned.

What Do You Need To Have?

Education & Experience:

• Two (2) years of related work experience in an airport or similar environment having experience in security operations, customer service, and interacting with people under potentially perilous or sensitive circumstances; OR
• An Associate’s degree in Aviation Management, Emergency Management, Business, or a related field; OR
• An equivalent combination of education, training, and/or experience.

Additional Requirements:

• Must possess or obtain within thirty (30) days of employment, a federally mandated security clearance (STA, CHRC) required to work at an airport.
• Possession and maintenance of a valid Florida Driver's License.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Knowledge, Skills, and Abilities

• Knowledge of laws, rules and regulations which apply to the airport;
• Ability to communicate effectively both verbally and in written form;
• Ability to act independently without close supervision and to make independent judgements based on established procedures;
• Ability to operate a two-way radio, mobile and portable telephones, and personal computers;
• Ability to establish and maintain successful working relationships with individual or diverse backgrounds;
• Ability to respond tactfully and courteously with all internal and external customers such as airport tenants, the public, co-workers, supervisors, etc.;
• Ability to analyze high stress and emergency situations quickly and objectively, determining a proper course of action to be taken and provide for an organized, calm, and professional response;
• Ability to work different shifts (nights, weekends, holidays, and relief shifts) depending upon needs of the department;
• Competency in basic computer skills and ability to learn new software applications;
• Ability to keep accurate and concise records;
• Performs other duties as assigned.

Our benefits rank among the top in the area!

• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Want to Learn More?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.

Landside Operations Agent C19