Airport Guest Experience Agent - Part-Time | Travel Benefits

Breeze Airways; Fort Myers (FL); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

401K with Breeze Employee Match

PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways is hiring part-time Airport Agents at Orlando area airports. You will help Guests at check-in and boarding, and assist through digital channels like SMS, Messenger, and email, guiding them to use Breeze app and website for reservations and changes.

Candidates must meet base qualifications, enjoy multitasking across screens, and remain calm under pressure while delivering Seriously Nice service. Training opportunities and growth are available.

Qualifications

• High School Diploma or GED required.
• At least 18 years old.
• Two years of customer service experience.
• Strong reading and writing skills with good grammar and spelling.
• Proficiency with Microsoft Office 365; typing 45 WPM.
• Experience engaging with customers across SMS, chat, email, and other channels.
• Willing to train with a station trainer to operate jetways.
• Must reside within 25 miles of Orlando International Airport and be able to travel to Breeze locations.
• Strong attention to detail and time management.
• Flexible schedule including nights, weekends, and holidays.
• Must obtain and maintain SIDA clearance as required.
• Eligibility to work in the US.

Responsibilities

• Provide Breeze Guests with a seriously nice experience during check-in and boarding.
• Engage with Guests through digital channels to provide solutions and information.
• Provide feedback on opportunities to improve the Guest Experience.
• Empower Guests by offering solutions and answering questions.
• Mentor others as skills expand.
• Operate multiple programs and screens simultaneously.
• Resolve guest concerns with kindness.
• Stay up to date on new product releases and training.
• Work independently and as part of a team.
• Maintain regular attendance and punctuality.
• Greet guests with a friendly welcome during arrival and check-in, including guests needing assistance.
• Handle ticketing and check-in using Breeze systems.
• Direct Guests through Customs, Immigration, and Quarantine.
• Assist ramp agents with wheelchairs and baggage as needed.
• Push wheelchairs through airport areas.
• Uphold Breeze Values: Safety, Kindness, Ingenuity, Excellence.
• Other duties as assigned.

Skills

Customer service

Reading & writing

MS Office 365

Typing 45 WPM

Multichannel support

Jetway operation training

Residency near MCO

Education

High School Diploma or GED

Tools

Navitaire PSS

Gladly

Job description

Breeze Airways is hiring part-time Airport Agents at Orlando area airports. You will help Guests at check-in and boarding, and assist through digital channels like SMS, Messenger, and email, guiding them to use Breeze app and website for reservations and changes.

Candidates must meet base qualifications, enjoy multitasking across screens, and remain calm under pressure while delivering Seriously Nice service. Training opportunities and growth are available.