Airline Agent, Passenger Service FT Breeze

Trego-Dugan Aviation Inc; Morrisville (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a Passenger Service Agent in Morrisville, NC. The role involves delivering comprehensive customer service to travelers, processing tickets, checking baggage, and guiding passengers through procedures at the airport.

Candidates must be 18+, have a high school diploma, 2+ years of customer service experience, and basic computer skills (25 wpm). A flexible schedule including nights, weekends, and holidays is required.

Qualifications

• Minimum two years of customer service experience or equivalent training
• Must be able to read and write English; bilingual skills a plus
• Basic computer skills with ability to type at least 25 wpm
• Must be at least 18 years old and have a valid driver's license
• Must pass a 10-year background check and pre-employment drug test
• Authorized to work in the U.S. per immigration law

Responsibilities

• Provide total customer service to passengers for both customer and charter services
• Process tickets, check baggage, monitor carry-on items and assign seats
• Provide information on arrival/departure times, procedures, regulations and seating
• Handle denied boarding situations and arrange hotel, meals, and taxi vouchers as needed
• Ensure FAA and airport regulations are followed and safety measures are enforced
• Assist customers with special needs and complete sales reports
• Complete required training and adhere to company policies

Skills

Customer service

Communication

Typing 25 wpm

Read/write English

Education

High School diploma or equivalent

Job description

Full Time - will be working the Breeze Contract

Must have Open Availability 30 - 40 hours per week

Shift bid scheduling by seniority

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

General Purpose Of Job (s)

Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties And Responsibilities

• The ideal candidate must be people-oriented highly motivated with a positive and friendly attitude.
• Processing Customer's tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.
• Ensures FAA, Airline, and airport regulations are followed.
• Enforces safety/security measures and protects sensitive zones.
• Assists Customers with special needs, i.e., Customers who need assistance in boarding.
• Ad hoc assignments, as requested by the Lead or Supervisor
• Completing sales reports
• Excellent communication skills
• Able to read and write English; bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
• Must be well-groomed.
• Other duties as assigned.
• Complete all required training
• Only complete tasks for which you are fully trained
• Report any safety hazard or incident immediately

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to Detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
• Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be helpful on the job.
• Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands

Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements And Qualifications

• Education: High School diploma or equivalent
• Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
• Knowledge: Possess basic computer skills with the ability to type 25 wpm
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
• Attend and successfully complete required training.
• Read and write English.

MUST be able to work a flexible schedule, including nights, weekends, and holidays.