Guest Experience Communications Specialist

Breeze Airways; Plano (TX); In loco; USD 40.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Vision and Dental - Full Time

401K with Breeze Employer Match

Generous PTO

Travel on Breeze and other Airlines

Descrizione del lavoro

Breeze Airways is seeking a detail-oriented Operations Support professional to monitor flight statuses, document updates, and share timely information with internal teams. You will collaborate to craft recovery solutions, track sentiment, and provide leadership-ready reporting to improve guest experiences.

The role requires strong written and verbal communication, the ability to work in a fast-paced environment, and availability for varied hours.

Competenze

• Two years of experience in written communication.
• One year of experience in airline operations.
• Strong written and verbal communications skills.
• Ability to work in a fast-paced, high-pressure environment.

Mansioni

• Actively monitor Breeze flight status and identify disruptions.
• Document flight status updates in internal systems.
• Send proactive flight-level notifications promptly.
• Collaborate across teams to provide recovery solutions.
• Monitor flights for high-need situations and coordinate follow-through.
• Audit and update communication templates for regulatory updates.
• Monitor sentiment on disrupted flights and escalate concerns.
• Communicate with internal stakeholders for alignment.
• Provide regular reporting and insights to leadership.
• Work across multiple programs and screens simultaneously.
• Mentor others and share peer feedback.
• Suggest process improvements to enhance guest experience.
• Maintain punctuality and consistent attendance.
• Perform other duties as assigned.

Conoscenze

Strong communication

Work in fast-paced environment

Self-motivated

Formazione

High School Diploma or GED

College degree (preferred)

Strumenti

Microsoft Office 365

Navitaire PSS

Descrizione del lavoro

Breeze Airways is seeking a detail-oriented Operations Support professional to monitor flight statuses, document updates, and share timely information with internal teams. You will collaborate to craft recovery solutions, track sentiment, and provide leadership-ready reporting to improve guest experiences.

The role requires strong written and verbal communication, the ability to work in a fast-paced environment, and availability for varied hours.