Airport Ground Service Team Captain - Lead & Elevate Ops

Alaska Airlines, Inc.; Sacramento (CA); In loco; USD 25.000 - 36.000; Part-time

Vantaggi offerti da questo lavoro

Free stand-by travel privileges on all

Well-being programs (medical, dental,

Generous 401k match program

Annual bonus plans

Generous holiday and paid time off

Descrizione del lavoro

Horizon Air is seeking a Team Captain to lead the Ground Service Agents on shift, directing, motivating and evaluating the team to meet Horizon Air and Alaska Airlines goals.

You will perform Ground Service duties, ensure procedures are followed, and manage scheduling for daily flights. A background in customer service or airline operations, strong communication and the ability to work nights, weekends, and holidays are required.

Competenze

• A minimum of 6 months of customer service or airline operations experience.
• Ability to lead, direct and motivate teams for optimum performance.
• Strong active listening and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Ability to obtain USPS Mail Handling Certification.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a variety of schedules to include nights, weekends and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Mansioni

• Leads the Ground Service Agents on shift and is responsible for the success of the team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
• Ensures that the Ground Service Agents follow proper procedures.
• Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
• Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
• The Team Captain will also perform Ground Service Agent duties.

Conoscenze

Customer service

Team leadership

Active listening

Communication skills

Multitasking

Driver's license

USPS Mail Handling Certification

Lifting 50 lbs

Stand for long periods

Basic mathematics

English

Schedule flexibility

Minimum age 18

Formazione

High school diploma or equivalent

Descrizione del lavoro

Horizon Air is seeking a Team Captain to lead the Ground Service Agents on shift, directing, motivating and evaluating the team to meet Horizon Air and Alaska Airlines goals.

You will perform Ground Service duties, ensure procedures are followed, and manage scheduling for daily flights. A background in customer service or airline operations, strong communication and the ability to work nights, weekends, and holidays are required.