Ground Service Team Lead - Shift Captain

Alaska Airlines, Inc.; California; On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Free standby travel privileges

Comprehensive well-being programs

Generous 401k match

Annual bonus plans

Generous holiday and paid time off

Job summary

Horizon Air in Sacramento, CA is seeking a Team Captain to lead the Ground Service Agents on shift, directing, motivating and evaluating the team to meet Horizon Air and Alaska Airlines goals. You’ll assign flights, schedule staff weekly, ensure procedures are followed, and sometimes perform Ground Service Agent duties to stay hands-on.

Requirements include at least 6 months in customer service or airline operations, strong communication, ability to multitask in a fast-paced environment, and a

Qualifications

• Minimum 6 months of customer service or airline operations experience.
• Ability to lead, direct and motivate teams for optimum performance.
• Strong active listening and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Ability to obtain USPS Mail Handling Certification.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a variety of schedules to include nights, weekends and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• A minimum of 1 year of customer service or community service experience.
• Previous leadership experience.

Responsibilities

• Leads the Ground Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
• Ensures that the Ground Service Agents follow proper procedures.
• Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
• Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
• The Team Captain will also perform Ground Service Agent duties.

Skills

Leadership

Customer Service

Verbal Communication

Multitasking

English Proficiency

Driver's License

Education

High School Diploma or equivalent

Job description

Horizon Air in Sacramento, CA is seeking a Team Captain to lead the Ground Service Agents on shift, directing, motivating and evaluating the team to meet Horizon Air and Alaska Airlines goals. You’ll assign flights, schedule staff weekly, ensure procedures are followed, and sometimes perform Ground Service Agent duties to stay hands-on.

Requirements include at least 6 months in customer service or airline operations, strong communication, ability to multitask in a fast-paced environment, and a