Airport General Manager (DL) - MSP

ERMC Aviation; Minneapolis (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k with 3% match

Annual performance bonus

Employee discounts

Wellness program

Job summary

ERMC Aviation in Minneapolis, MN seeks a General Manager to oversee day-to-day airport operations, ensuring safe, reliable, and financially sound performance for the station. You will lead operational teams, monitor metrics, and drive customer service excellence.

This role requires supervisory experience, a valid driver’s license, and the ability to obtain credentials as required by authorities. The position offers full-time hours, benefits, and performance-based bonuses.

Qualifications

• Supervisory or management experience.
• Ability to lead diverse teams in fast-paced environments.
• Strong focus on safety, reliability, and guest service.
• Credentials as required by airport/state authorities.

Responsibilities

• Builds partnerships with customers and sets the example for exceptional customer care for Delta Cabin Service.
• Reviews operational and financial reports to ensure station goals are met and takes corrective action.
• Participates in employee relations investigations and resolves issues promptly.
• Recruits and coaches staff to ensure proper staffing and team development.
• Ensures staff are trained and audits safety records as needed.
• Sets and measures performance to achieve operational and financial objectives.
• Completes work safely following company standards.
• Reports safety incidents and potential hazards per policy.
• Performs other duties as assigned within skill and capability.

Skills

Leadership

Customer Service

Operations Oversight

Safety & Compliance

Education

High School diploma

Bachelor’s degree or equivalent

Job description

The General Manager is responsible for the oversight and coordination of the exciting day-to-day airport operations, or a segment of the operation. The general manager must have a passion for ensuring safe, reliable, efficient, and effective operational and financial performance of the station.

• Offered after 30 days for employees and eligible family members!
• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full-time employees.
• Paid time off – 9 paid holidays + 80 hours of PTO in your first year (PTO plans increase with tenure).
• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days.
• Exclusive Discounts and Additional Wellness program.
• Eligible to receive annual performance bonuses as additional compensation

Job Duties

• Builds partnerships with customers and sets the example for the delivery of exceptional customer care for our Delta Cabin Service.
• Reviews operational and financial reports to ensure the station is meeting goals and objectives and takes corrective action as required.
• Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner.
• Recruits new employees to ensure appropriate staffing, promotes team-building initiatives and performs coaching and mentoring activities to develop and motivate team members.
• Ensure that employees are properly trained and audit safety records as needed.
• Sets, measures and manages the performance of self and others. Leads team members in achieving operational and financial objectives and goals.
• Complete work in a safe and secure manner, following company safety and operational standards.
• Immediately report safety and security incidents as well as potential hazards in line with the ERMC Fair and Just Culture Policy.
• Perform other related duties as assigned within the appropriate skill, experience, and capabilities expected for this position.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Possesses a valid Driver’s License.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• Supervisory experience is required.

Preferred Qualifications

• Bachelor’s degree or equivalent work experience.
• Four years of relevant work experience in the aviation or ground handling services industry.

Physical requirements

• Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.

Working conditions

• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

"ERMC is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."