Site Manager, Service Hub Operations & Aircraft Maintenance - MDW (NJUS)

NetJets; Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) plan with company match

Paid Time Off

Job summary

NetJets in Chicago seeks a Site Manager, Service Hub Operations & Aircraft Maintenance to oversee mission-ready aircraft delivery and maintenance planning at the service hub. You will lead multiple teams and external vendors, ensuring safety, compliance, and on-time performance.

The role requires a Bachelor's in Aviation Management or Supply Chain and Logistics, FAA A&P, and 10+ years in business aviation maintenance, with the ability to travel as needed and collaborate across NetJets functions.

Qualifications

• Focused on aircraft safety, quality and reliability in a Part 135 environment is preferred.
• Strong knowledge of maintenance supply chains and field maintenance support.

Responsibilities

• Responsible for performance of multiple teams and suppliers delivering Mission Ready aircraft, meeting goals and regulations.
• Influence MRO supply chain to achieve SLAs for unscheduled and line maintenance, interior repair, restoration and cabin stocking.
• Oversee unscheduled and line maintenance, managed by staff and suppliers at the Service Hub under supervision of the NJA Director of Maintenance.
• Lead Service Hub Vendors and develop staff and vendors to improve performance per the 20/20 Flight Plan.
• Maintain a local presence across shifts to support team members.
• Monitor metrics daily and adjust plans to meet business goals and SLAs.
• Drive improvements in safety, service and financial targets per the 20/20 Flight Plan.
• Maintain key relationships with suppliers and cross-functional teams (Procurement, Operations).
• Promote supplier performance improvements in safety, quality, cost and on-time delivery.
• Keep Operations informed and partner with Maintenance Control Center, Planning, Quality and Training teams.
• Perform other duties as assigned.

Skills

Service-Oriented

Curiosity

Collaboration

Adaptability

Results-Driven

Education

Bachelor's in Aviation Management or Supply Chain and Logistics

Job description

Overview

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Site Manager, Service Hub Operations & Aircraft Maintenance will have direct responsibility for delivering mission ready aircraft at their Service Hub, including oversight of maintenance planning, execution and return to service at Service Hub locations. This will be accomplished through the various Internal Team Members and External Vendors who comprise the Service Hub onsite team. The Site Manager will develop close partnerships with NetJets Return to Service Specialists, Service Hub Supply Chain Coordinators, and Service Representatives.

Tasks and Responsibilities

• Responsible for performance of multiple teams and suppliers who deliver Mission Ready aircraft for use by the operation, in compliance with all goals, SLAs, laws & regulations.
• Partner & influence the MRO supply chain's achievement of SLAs and performance goals for unscheduled & line maintenance, interior repair/restoration and cabin cleanliness & stocking.
• Oversee unscheduled & line maintenance, through management of staff & suppliers at the Service Hub. When performing airworthiness/maintenance related functions, the Site Manager is under the supervision and control of the NJA Director of Maintenance.
• Manage Service Hub Vendors and provide leadership that models the 20/20 Flight Plan and helps develop staff and vendors for improved performance within their role.
• Maintain a local presence and accessibility for team members on all shifts.
• Monitor and analyze performance metrics and other data daily to ensure business goals and supplier SLAs are being met; in areas of underperformance, adjust plan, communicate changes and follow through with all levels in the organization.
• Use innovation to deliver improvements in safety, service and financial targets as defined in NetJets' 20/20 Flight Plan or then current goals and objectives of the organization.
• Ensure significant business relationships with suppliers are being maintained at the local level, working in conjunction with other NetJets' functions (e.g. Procurement).
• Focus on delivering improvements among all suppliers in the areas of safety, quality, cost, and on-time performance.
• Keep the Operation informed and partner with the Maintenance Control Center, Line Planning Group, Quality Control, Quality Assurance, Maintenance Training as well as Operations Scheduling.
• Other duties as assigned.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Aviation Management or Supply Chain and Logistics.

Certifications and Licenses

FAA Airframe & Powerplant (A&P).

Years of Experience

10+ years of experience.

Core Competencies

Service-Oriented, Curiosity, Collaboration, Adaptability, Strives For Positive Results.

Knowledge, Skills, Abilities and Other (KSAOs)

• Focused on aircraft safety, quality and reliability; well versed in the regulatory requirements associated with operating a large fleet of aircraft (preferably in a Part 135 operation).
• In-depth understanding of business aviation and aircraft maintenance supply chains with recent field maintenance experience supporting business jet aircraft.
• Adept at building strong, professional relationships to meet goals & objectives.
• Adept at developing a climate that fosters teamwork, personal growth and open communication.
• Critical thinker with demonstrated ability to develop & execute strategies that achieve company goals & supplier SLAs.
• Business acumen with understanding of performance metrics and executing plans to improve those metrics in coordination with the Regional Director.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies and local airport committees.
• Develops and utilizes positive relationships with FBO’s, vendors, airport operations and aviation neighbors to execute the mission and enhance the NetJets Brand.
• Strengthens the NetJets Brand by collaborating with maintenance providers both in and out of our network, customers, regulatory officials and employees; enforcing ethical business practices.
• Understands that a “Mission Ready” aircraft is one that is properly stocked, cleaned/detailed, on its launch spot with all maintenance complete and MEL/deferrals cleared for a seamless Owner and flight crew experience each morning.
• Has an entrepreneurial spirit to develop their Service Hub as if they were the proprietor.
• Ability to travel on an "as necessary" basis to assist other Regional Service Hub Sites occasionally, attend training events and visit other local airport and providers.
• NetJets operates 24/7/365 and all employees are expected to work the shift necessary to accomplish our mission.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers.

Our comprehensive suite of benefits includes:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute through standard elective deferral and catch-up contributions matched by NetJets. Super catch-up contributions are not eligible for the employer match.
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support