Site Manager, Service Hub Operations & Aircraft Maintenance (NJUS)

NetJets

Los Angeles (CA)

On-site

USD 140,000 - 190,000

Full time

3 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan with company match

Job summary

NetJets, the global private aviation leader, seeks a Site Manager for Service Hub Operations & Aircraft Maintenance in Los Angeles to lead teams delivering mission-ready aircraft. You will oversee maintenance planning, vendor management, and adherence to safety, quality, and regulatory requirements.

10+ years in aviation maintenance/supply chain, a relevant Bachelor's, and an FAA A&P are expected. Travel as needed and collaboration with cross-functional teams are required for success.

Qualifications

Bachelor's in Aviation Management or Supply Chain and Logistics.
FAA Airframe & Powerplant (A&P) certification.
10+ years of experience in aviation maintenance/supply chain.
Experience in business aviation and aircraft maintenance.
Willingness to travel as needed.

Responsibilities

Direct responsibility for mission-ready aircraft at the Service Hub.
Oversee maintenance planning, execution and return to service.
Manage Service Hub vendors and staff.
Ensure safety, quality and regulatory compliance.
Analyze performance metrics and SLAs; drive improvements.

Skills

Safety compliance

Supplier management

Team leadership

Relationship building

Strategic thinking

Performance analytics

Education

Bachelor's in Aviation Management or Supply Chain and Logistics

Job description

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Site Manager, Service Hub Operations & Aircraft Maintenance will have direct responsibility for delivering mission ready aircraft at their Service Hub, including oversight of maintenance planning, execution and return to service at Service Hub locations. This will be accomplished through the various Internal Team Members and External Vendors who comprise the Service Hub onsite team. The Site Manager will develop close partnerships with NetJets Return to Service Specialists, Service Hub Supply Chain Coordinators, and Service Representatives.

Tasks and Responsibilities

Responsible for performance of multiple teams and suppliers who deliver Mission Ready aircraft for use by the operation, in compliance with all goals, SLAs, laws & regulations.
Partner & influence the MRO supply chain's achievement of SLAs and performance goals for unscheduled & line maintenance, interior repair/restoration and cabin cleanliness & stocking.
Oversee unscheduled & line maintenance through management of staff & suppliers at the Service Hub.
Ensure all aspects of aircraft management within the Service Hub, including safety and performance goals, are met.
Manage Service Hub Vendors and provide leadership that models the 20/20 Flight Plan and helps develop staff and vendors for improved performance.
Maintain a local presence and accessibility for team members on all shifts.
Monitor and analyze performance metrics and other data daily to ensure business goals and supplier SLAs are being met; adjust plan and communicate changes as needed.
Use innovation to deliver improvements in safety, service, and financial targets as defined in NetJets' 20/20 Flight Plan.
Ensure significant business relationships with suppliers are maintained at the local level.
Partner with Maintenance Control Center, Line Planning Group, Quality Control, Quality Assurance, Maintenance Training, and Operations Scheduling.
Other duties as assigned.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Aviation Management or Supply Chain and Logistics.

Certifications and Licenses

FAA Airframe & Powerplant (A&P).

Years of Experience

10+ years of experience.

Core Competencies

Service-Oriented, Curiosity, Collaboration, Adaptability, Strives For Positive Results.

Knowledge, Skills, Abilities and Other (KSAOs)

Focused on aircraft safety, quality, and reliability; well versed in the regulatory requirements associated with operating a large fleet of aircraft (preferably in a Part 135 operation).
In-depth understanding of business aviation and aircraft maintenance supply chains with recent field maintenance experience supporting business jet aircraft.
Adept at building strong, professional relationships to meet goals & objectives.
Adept at developing a climate that fosters teamwork, personal growth, and open communication.
Critical thinker with demonstrated ability to develop & execute strategies that achieve company goals & supplier SLAs.
Business acumen with understanding of performance metrics and executing plans to improve those metrics in coordination with the Regional Director.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies and local airport committees.
Develops and utilizes positive relationships with FBOs, vendors, airport operations and aviation neighbors to execute the mission and enhance the NetJets Brand.
Strengthens the NetJets Brand by collaborating with maintenance providers both in and out of our network, customers, regulatory officials, and employees; enforcing ethical business practices.
Understands that a “Mission Ready” aircraft is one that is properly stocked, cleaned/detailed, on its launch spot with all maintenance complete and MEL/deferrals cleared for a seamless Owner and flight crew experience each morning.
Has an entrepreneurial spirit to develop their Service Hub as if they were the proprietor.
Ability to travel on an "as necessary" basis to assist other Regional Service Hub Sites occasionally, attend training events and visiting other local airport and providers.
NetJets operates 24/7/365 and all employees are expected to work the shift necessary to accomplish our mission.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include: