Airport Exit Booth Associate | Car Rental Customer Service

National Car Rental; Arlington (VA); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental, part of Enterprise Mobility, is hiring an Exit Booth Agent at Reagan Airport (DCA) in Arlington, VA. The role involves handling rental documents, verifying car details, and assisting Emerald Aisle members with refueling options. Schedules are Friday to Tuesday, 4:00pm–12:30am, with benefits including PTO and health insurance.

Paid hourly at $18.87, with opportunities for career growth and employee discounts. Must be 18+ and legally eligible to work in the United States.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require sponsorship.
• Must have at least 1 year experience in sales, customer service, leadership or management.

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Provide additional service to Emerald Aisle members by offering our refueling option.
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
• Ensure that “Booth” is stocked with appropriate supplies to meet the needs of our customers.
• Provide all customers with undivided attention while assisting them at the exit booth.
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Skills

Customer service

Sales experience

Leadership experience

Job description

National Car Rental, part of Enterprise Mobility, is hiring an Exit Booth Agent at Reagan Airport (DCA) in Arlington, VA. The role involves handling rental documents, verifying car details, and assisting Emerald Aisle members with refueling options. Schedules are Friday to Tuesday, 4:00pm–12:30am, with benefits including PTO and health insurance.

Paid hourly at $18.87, with opportunities for career growth and employee discounts. Must be 18+ and legally eligible to work in the United States.