Airport Emergency Communications Dispatcher

Albuquerque International; Albuquerque (NM); On-site; USD 25,000 - 39,000; Full time

Job summary

Albuquerque International Sunport is seeking a vigilant dispatcher to help protect public safety. You will monitor security systems, operate a multi-line telephone and radio interface, and dispatch police, maintenance, or operations staff as incidents arise.

This safety-sensitive role requires attention to detail, ability to handle high-pressure situations, and adherence to testing and credential requirements. Benefits include stable full-time employment at the Sunport.

Qualifications

• High school diploma or GED supplemented by thirty (30) college credits.
• Three (3) years of experience in radio, computer, switchboard operations or data entry.
• One (1) year of processing public service calls preferred.

Responsibilities

• Monitor the airport's crash, fire and rescue network and dispatch operations and police personnel in response to aircraft mishaps.
• Operate a multi-line, multi function touch screen telephone system interfacing numerous telephone lines, several radio frequencies and a terminal-wide public address system.
• Monitor the airport's security systems (CCTV and alarms) and dispatch police personnel to resolve security incidents/alarms, criminal activities and emergency medical situations. Record video tapes regarding security issues.
• Maintain a complete record of all police activities using the airport's computer aided dispatching program. Relay police and other emergency calls/information to the police sergeants for dispatch of police officers.
• Receive and process police officer requests for NCIC and NMLETS inquiries.
• Update flight information as received from airlines for changes in scheduled flights; update Flight Information Display System and Baggage Information Display System.
• Monitor matrix security alarm system to determine the nature, location and priority of alarms and relay this information to Law Enforcement and/or Terminal and Airfield Maintenance for resolution.
• Operate computerized paging system for locating and paging passengers and employees; relay information regarding Airfield operations including closures and emergencies to Airport tenants and employees.
• Control manual access to remote gates and doors; maintain control of keys to non-secure areas for authorized personnel.
• Receive, catalog, tag and log items turned in to lost and found; hold for 90 days and dispose per city Ordinance.
• Receive incoming telephone calls; respond to public inquiries; provide information; resolve complaints.
• Relay information regarding incidents/accidents at the airport to supervisory staff; submit work orders to maintenance staff as necessary.
• Operate a variety of communication systems; access and transmit information from computer systems as needed.

Skills

Radio operations

Computer operations

Switchboard operations

Data entry

Education

High School diploma or GED with 30 college credits

Job description

Albuquerque International Sunport is seeking a vigilant dispatcher to help protect public safety. You will monitor security systems, operate a multi-line telephone and radio interface, and dispatch police, maintenance, or operations staff as incidents arise.

This safety-sensitive role requires attention to detail, ability to handle high-pressure situations, and adherence to testing and credential requirements. Benefits include stable full-time employment at the Sunport.