Airport Deli Shift Lead – Fast-Paced Guest Service

Theo & Betty's-Paine Field; Seattle (WA); On-site; USD 29,000 - 33,000; Full time

Job summary

Theo & Betty's is seeking a Shift Leader for Paine Field in Seattle. This full-time, on-site role supports the Service Shift Supervisor during busy shifts and helps ensure smooth service flow.

You will lead guest service, coach associates, manage cash handling, and ensure compliance with food safety and airport security standards. The position requires standing for long periods and the ability to lift up to 30 lbs, with flexible schedule including mornings, weekends and holidays.

Qualifications

• Previous lead, trainer, or key-holder experience in food service.
• Strong customer service, teamwork, and communication skills.
• Ability to guide peers, model standards, and follow direction from supervisors.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Must be able to stand for extended periods and lift up to 30 lbs as needed.

Responsibilities

• Support the Service Shift Supervisor in coordinating associates during assigned shifts.
• Help assign workstations, support break coverage, and communicate real-time priorities to ensure smooth service flow.
• Model expected behaviors and provide in-the-moment coaching on service, safety, and product standards.
• Reinforce company policies, procedures, and standards consistently; elevate concerns to the Service Shift Supervisor.
• Promptly report performance, attendance, conduct, equipment, or safety issues to the Service Shift Supervisor and/or management.

Skills

Leadership

Customer service

Communication

Teamwork

English proficiency

Job description

Theo & Betty's is seeking a Shift Leader for Paine Field in Seattle. This full-time, on-site role supports the Service Shift Supervisor during busy shifts and helps ensure smooth service flow.

You will lead guest service, coach associates, manage cash handling, and ensure compliance with food safety and airport security standards. The position requires standing for long periods and the ability to lift up to 30 lbs, with flexible schedule including mornings, weekends and holidays.