Shift Leader - Theo & Betty's, Paine Field, Fulltime

Concessions International; Seattle (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Concessions International is seeking a Barista, Cashier & Food Service Associate for an airport setting at Paine Field. You will support shifts, operate POS, and maintain a welcoming, clean service area.

You will lead by example, coach teammates on service and safety, and ensure health and security compliance while delivering prompt, friendly guest service.

Qualifications

• Previous lead or trainer experience in food service or hospitality is preferred.
• Strong customer service, teamwork, and communication skills are essential.
• Ability to guide peers, model standards, and follow direction from supervisors.
• Able to work efficiently in a fast-paced, high-volume environment.
• Must stand for extended periods and lift up to 30 lbs as needed.
• Flexible schedule including early mornings, weekends, and holidays.
• Must read, write, and understand English.

Responsibilities

• Support the Service Shift Supervisor in coordinating associates during assigned shifts.
• Assist with assigning workstations, break coverage, and communicating real-time priorities.
• Model expected behaviors and provide in-the-moment coaching on service, safety, and product standards.
• Reinforce company policies and report issues to management.
• Follow cash handling procedures and assist with opening/closing tasks.

Skills

Lead & train peers

Customer service

Teamwork

Communication

English proficiency

Fast-paced environment

Physical stamina

Tools

POS systems

Job description

• Support the Service Shift Supervisor in coordinating associates during assigned shifts.
• Help assign workstations, support break coverage, and communicate realâtime priorities to ensure smooth service flow.
• Model expected behaviors and provide inâtheâmoment coaching on service, safety, and product standards.
• Reinforce company policies, procedures, and standards consistently; elevate concerns to the Service Shift Supervisor.
• Promptly report performance, attendance, conduct, equipment, or safety issues to the Service Shift Supervisor and/or management.

Key Responsibilities

• Support the Service Shift Supervisor in coordinating associates during assigned shifts.
• Help assign workstations, support break coverage, and communicate realâtime priorities to ensure smooth service flow.
• Model expected behaviors and provide inâtheâmoment coaching on service, safety, and product standards.
• Reinforce company policies, procedures, and standards consistently; elevate concerns to the Service Shift Supervisor.
• Promptly report performance, attendance, conduct, equipment, or safety issues to the Service Shift Supervisor and/or management.

Guest Service

• Lead by example in delivering prompt, friendly, and professional guest service.
• Address guest questions, concerns, or complaints and resolve issues promptly.
• Ensure a welcoming, clean, and organized service environment at all times.

Barista, Cashier & Food Service Operations

• Perform all associate-level duties as needed, including:
  • Preparing and serving coffee and espresso beverages to standard.
  • Operating POS systems and processing transactions accurately.
  • Preparing madeâtoâorder sandwiches and food items according to brand guidelines.
• Support product quality checks (taste, temperature, presentation, and portion control) and correct issues in real time.
• Ensure compliance with food safety and sanitation standards; help maintain a clean and organized work area.

Operational & Cash Accountability

• Follow and reinforce cash handling procedures, including POS accuracy, cash drops (if applicable), and shortage/overage reporting.
• Assist with opening and closing tasks as assigned, including cash counts, cleaning, and restocking.
• Support inventory counts, stock rotation, and dating procedures; notify the Service Shift Supervisor of shortages, variances, or quality concerns.
• Use equipment properly and promptly report maintenance, safety, or supply issues to the Service Shift Supervisor.
• Monitor service volume and communicate staffing needs or adjustments to the Service Shift Supervisor.

Compliance & Safety

• Ensure adherence to health, safety, and sanitation regulations.
• Enforce airport security requirements and access protocols.
• Maintain awareness of TSA, Port of Everett, and airport operational standards.

Qualifications

• Previous lead, trainer, or keyâholder experience in food service, coffee shop, or hospitality preferred.
• Strong customer service, teamwork, and communication skills.
• Ability to guide peers, model standards, and follow direction from supervisors.
• Ability to work efficiently in a fastâpaced, highâvolume environment.
• Must be able to stand for extended periods and lift up to 30 lbs as needed.
• Flexible schedule availability, including early mornings, weekends, and holidays.
• Ability to read, write, and understand English.

Airport Requirements

• Must be able to obtain and maintain a Paine Field Airport Security Badge.
• Must successfully pass a TSAâcompliant background check, including fingerprinting.
• Must comply with all Port of Everett and airport security rules and protocols at all times.

Work Environment

This position operates within a secure airport environment and requires frequent interaction with travelers, airport staff, and team members. The role requires strict adherence to security, safety, and service standards while managing the demands of a fastâpaced operational setting.